What are the responsibilities and job description for the Director of Slot Operations position at Ocean Downs?
Responsible for all operations, technical and administrative duties involving the Slot Department-including policies and ensuring compliance.
Develops, implements and monitors a Slot Department budget. Understanding and documenting reports monthly as to any variances.
Develops and structures department operational goals and objectives, enforces organizational policies and procedures.
Maintains on-line records of all slot machines, determines slot machine mix, pays out percentage and locations to maximize slot revenues.
Works closely with Marketing Department in the establishment of slot promotions programs which are unique, exciting and revenue, profit generating-including developing strategies to expand guest attendance.
Identifies training needs and contracts with service providers and internal resources to provide staff development opportunities for current employees and Ocean Downs Casino.
Establishes internal operating procedures with Surveillance and Security departments and any additional safeguards as necessary to protect assets, guests, team members and Ocean Downs.
Establish outstanding customer relations with guests.
Adheres to Title 31 procedures.
Establishes and maintains an effective business relationship with vendors.
Recommends slot format and prize payment adjust performance to competition.
Responsible for supervision, evaluation and training of staff. Including standard operation procedures, team member documentation, coaching , mentorship, new technology development.
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Berlin, MD
Full Time