What are the responsibilities and job description for the Patient Care Coordinator position at Ocean Drug, Inc?
***THIS POSITION IS ELIGIBLE FOR SIGN-ON BONUS UP TO $2,080.00***
MDR Encino Pharmacy
Job Description
The Patient Care Coordinator operates in a call center setting as the point of contact for the IVF clinics we partner with and the patients we serve. The Patient Care Coordinator offers an agile and responsive service to ensure our patients get their medications in a timely and efficient manner. The Patient Experience is paramount at MDR Encino Pharmacy and our Patient Care Coordinators are a large part of that effort.
What You Will Do
- In this role you are tasked with ensuring the timely delivery of medications and that the order is billed correctly. A high priority is placed on a candidate’s ability to be detail oriented, compute basic math calculations and to prioritize work based on importance and urgency.
- The ability to demonstrate empathy and compassion to our valued patients who rely on us for their medications in both verbal and written communications.
- Work well in a team-oriented organization by working directly with internal business partners to resolve issues promptly.
Qualifications
- Must be able to work the required hours of the shift, eight-hour shift, Monday – Friday and alternating weekends.
- Must be able to work on-site.
- Previous experience working in a pharmacy is a plus!
- Strong customer service experience is required.
- PC Literate; have basic knowledge of Word and Excel; Must type at least 45 wpm.
What We Offer
With our position as the largest independent specialty pharmacy in the United States, we seek to provide our work force with an employee eccentric workplace by offering reliable schedules, competitive compensation, career development, employer sponsored benefit plans, and paid holidays & vacation. The focus of this approach begins with the well-being of our valued team members who deliver the MDR Patient Experience.
