What are the responsibilities and job description for the Waitstaff position at Ocean Dunes Inc?
Follows proper and complete uniform policy and is ready for scheduled shifts.
-
Presents menu, answers questions, and makes suggestions.*
-
Writes order on check and enters order into POS system.*
-
Serves food from the kitchen in a courteous and timely manner.*
-
Observes customers to respond to any additional requests and to determine when the meal has been completed.*
-
Total bill and present to guests.*
-
Cleans, organizes and maintains assigned stations and all services areas prior to, during and after meal time rush.*
-
Applies knowledge of full menu and other information such as Company promotions and events.*
-
Uses suggestive selling techniques to offer food specials, menu items, and other promotions.*
-
Communicates all concerns to management including issues with health, sanitation, staff, inventory and guests.
-
Cross-serves and assists team members as needed.
-
Report any customer concerns directly to management.
-
Completes opening and closing duties in accordance with approved procedures. (See List)*
-
Communicates any health and/or safety concerns/violations immediately to management.*
-
Manage the sale, service and consumption of alcohol in accordance with company policy.
-
Attends Restaurant meetings and training sessions as requested.*
-
Performs other related duties as assigned.
-
Experience providing excellent customer service in a fast-paced environment
-
High school diploma
-
Ability to work in a fast-paced environment and deliver orders in a timely fashion
-
Knowledge of how to operate a point-of-sale system
-
Able to handle money accurately; displays basic math and reading skills
-
Able to perform high quality work with minimal supervision/direction
-
Can lift 30 pounds or more; ability to walk and stand for long periods of time
-
Has a positive attitude and can work within a team alongside bussers, cooks, and other staff
-
Problem solver
