What are the responsibilities and job description for the Dir. Gaming Operations position at Ocean Enterprise 589, LLC?
Job Description
Job Description
- Must have at least 5 years of Gaming experience.
- Creates and ensures a fun-filled, entertaining and exciting environment where the flawless delivery and execution of service excellence is paramount.
- Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.
- Oversee operations team including interviews, accountability for any documentation, and assuring Supervisors and Managers get the support to manage their teams.
- Recommends proper staffing levels and approves scheduling of slot service personnel and table games on all shifts.
- Ensures balance of customer service and profitability is achieved through utilization of labor standards.
- Maintains and enforces physical safeguards over all monies, forms, and records relating to the Slot Operations function.
- Ensures compliance with State Lottery Regulations, Internal Controls and company Policies & Procedures.
- Monitors game performance to maximize win per unit.
- Responsible for understanding all available slot floor system reports, game information; knowledge of the player tracking system to investigate and resolve guest and employee complaints.
- Responsible for efficient operation, repair of all peripheral equipment and gaming equipment as is applicable within Slot and Finance Department.
- Responsible for slot repair shop and for proper maintenance of all shop components; determines stock requirements for machine parts and requisitions needed materials. Manages the Table Games Department personnel, including hiring, training, discipline, and performance evaluation.
- Maintains and enforces physical safeguards over all monies, forms, and records relating to the Table Games function.
- Ensures compliance with State Lottery Regulations, Internal Controls and both company and department Policies & Procedures.
- Offers input on types of games offered, table limits, odds, and extension of credit.
- Responsible for understanding all available table games reports and game information, including knowledge of the player tracking system to investigate and resolve guest and employee complaints.