What are the responsibilities and job description for the Front Office Agent position at Ocean Grove RV Resort?
JOB DUTIES
- Greet and welcome guests on the property, sort through and send resort comments, suggestions, and complaints to the Resort Manager.
- Check guests in and out for their reservations.
- Assist guests with making future reservations both in person and over the phone.
- Maintain petty cash fund.
- Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
- Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
- Perform hourly camp checks to ensure guests are following park rules and checking for trespassers on property.
- Other duties as assigned.
Requirements
- High School Diploma or GED
- Administrative experience (preferred)
- Strong customer service skills
- Excellent telephone skills
- Good problem-solving skills
- Maintain a professional appearance
- Intermediate to advanced computer proficiency, ability to use Microsoft Office Suite
- RV resort office or hotel front desk experience, a plus
- Ability to work flexible hours including PM shifts, weekends and holidays.
Schedule:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Behaviors
Preferred- Team Player: Works well as a member of a group
