What are the responsibilities and job description for the Front Desk Agent / Guest Service Agent position at Ocean Havens?
Job Title: Guest Service Agent
Location: Boston Yacht Haven, Boston, MA
Job Type: Full-Time
About Us:
Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality.
Who You Are:
A pleasant communicator who can connect effortlessly with diverse guests.
A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative.
Someone who thrives in a team environment but can also handle responsibilities independently.
Passionate about hospitality, customer service, and creating unforgettable guest experiences.
Key Responsibilities:
Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience.
Provide exceptional customer service, answering inquiries about the hotel, marina, and Boston attractions.
Handle reservations, phone calls, and guest requests with professionalism and efficiency.
Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
Process payments, handle invoices, and maintain accurate records.
Cross-train to assist with marina and back-of-the-house responsibilities.
Assist with special guest requests, VIP services, and marina operations as needed.
What We’re Looking For:
Ability to read, write, speak and communicate effectively in English. Bilingual in Spanish is also a plus!
Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most! We do provide full training!
Ability to multi-task, stay organized, and handle busy shifts with a smile. :)
Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs.
A problem-solver who can think on their feet and deliver solutions with confidence.
Shifts are between 8 AM to 6 PM. Flexibility to work any day with a rotating schedule, weekends, and holidays as needed.
Why Join Us?
Opportunities for career growth in a luxury hospitality setting
A beautiful waterfront work environment
A supportive and fun team culture
Employee discounts, marina perks, and more!
If you're a motivated, customer-focused individual looking for an exciting opportunity in luxury hospitality, we want to hear from you!
Apply Today:
We are an equal opportunity employer. All are encouraged to apply. Apply online only.
We look forward to welcoming you aboard!
