What are the responsibilities and job description for the Guest Service Agent position at Ocean Havens?
Job Title: Guest Service Agent
Location: Boston Yacht Haven, Boston, MA
Job Type: Full-Time
About Us:
Boston Yacht Haven is a premier luxury boutique waterfront hotel and marina, offering an exclusive experience for guests who appreciate exceptional service and stunning harbor views. We are seeking a dynamic and personable Guest Service Agent to join our team—someone who thrives in a fast-paced environment, loves meeting new people, and enjoys providing top-tier hospitality.
Who You Are:
- A pleasant communicator who can connect effortlessly with diverse guests.
- A hardworking, detail-oriented, and energetic individual who enjoys problem-solving and taking initiative.
- Someone who thrives in a team environment but can also handle responsibilities independently.
- Passionate about hospitality, customer service, and creating unforgettable guest experiences.
Key Responsibilities:
- Welcome and assist guests with check-in, check-out, and concierge services, ensuring a seamless experience.
- Provide exceptional customer service, answering inquiries about the hotel, marina, and Boston attractions.
- Handle reservations, phone calls, and guest requests with professionalism and efficiency.
- Work closely with housekeeping and maintenance teams to ensure rooms and facilities are in top condition.
- Process payments, handle invoices, and maintain accurate records.
- Cross-train to assist with marina and back-of-the-house responsibilities.
- Assist with special guest requests, VIP services, and marina operations as needed.
- What We’re Looking For:
- Ability to read, write, speak and communicate effectively in English. Bilingual in Spanish is also a plus!
- Previous hospitality or customer service experience is a plus, but a positive attitude and willingness to learn matter most! We do provide full training!
- Ability to multi-task, stay organized, and handle busy shifts with a smile. :)
- Ability to sit and stand for periods of time, lift, push, pull and carry up to 20 lbs.
- A problem-solver who can think on their feet and deliver solutions with confidence.
- Shifts are between 8 AM to 6 PM. Flexibility to work any day with a rotating schedule, weekends, and holidays as needed.
Why Join Us?
- Opportunities for career growth in a luxury hospitality setting
- A beautiful waterfront work environment
- A supportive and fun team culture
- Employee discounts, marina perks, and more!
If you're a motivated, customer-focused individual looking for an exciting opportunity in luxury hospitality, we want to hear from you!
Apply Today:
We are an equal opportunity employer. All are encouraged to apply. Apply online only.
We look forward to welcoming you aboard!
