What are the responsibilities and job description for the Bartender - PM Café position at Ocean House Collection?
Ocean House Management
The Café - Bartender
The Café – An Exceptional Environment
Catch Phrase:
“Where the Stars are treated like Locals & Locals are treated like Stars.”
“Where the Stars are treated like Locals & Locals are treated like Stars.”
It is our objective to make EVERYONE who walks into our establishment’s day a little better. How that happens is the magic of it. We will see you when you walk in, we will communicate with you directly, and we will use our knowledge, experience and empathy to enhance your time with us,
Mission Statement:
We will carry ourselves with dignity, treat others with common courtesy and respect, and have reverence for our surroundings......We’ll then expect our guests to act in kind.
We will carry ourselves with dignity, treat others with common courtesy and respect, and have reverence for our surroundings......We’ll then expect our guests to act in kind.
Service Concept:
This is a concept of passion about food, service, wine, and community. Our vision is one of a confident, educated and welcoming staff who will translate the meaning of this concept to each one of our guests and be a concierge to our clientele. Consistency of service is paramount in delivering the desired experience, from the minute they pick up the phone to make a reservation, to the minute they return to their car.
This is a concept of passion about food, service, wine, and community. Our vision is one of a confident, educated and welcoming staff who will translate the meaning of this concept to each one of our guests and be a concierge to our clientele. Consistency of service is paramount in delivering the desired experience, from the minute they pick up the phone to make a reservation, to the minute they return to their car.
We will always “bring something to the table”, because we can. A smile, a polite compliment, a wine / food / book suggestion, eye contact, etc. Every enhancement of life does just that. They bring the joy that should define our guest’s experience.
Scope of Position
Work in tandem with the Management and Bar Teams on the day-to-day business needs of the restaurant, maintain high standards of food and beverage quality, service and merchandising to maximize guest experience. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism is crucial to this role.
Hourly Staff Schedule Requirements
All staff are kindly asked to understand that the property operation is 7 dinners and 2 brunches a week, inclusive of all holidays. While the company will make every attempt to create a work and life balance, all hourly paid team members may be asked to work extended shifts and additional days based on business demands. The busiest of days are June through September, the weekend days from Friday through Sunday, and on holiday weekends that are celebrated on Mondays, this can include Mondays. All staff must be aware and able to work all weekends; requesting time off for a holiday weekend may not and will likely not be granted. The more flexible you are the more you can learn, grow, earn.
Reporting Relationship
Internal: The Café Bartender reports directly to the Front of House Manager, and the General Manager.
Key Responsibilities
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Constantly and consistently exhibit The Café’s culture and standards of conduct according to the Employee Handbook and Floor Staff Manuals.
- Pro-actively greet guests warmly and provide pleasant and comfortable experience.
- Maintain a current knowledge of bar inventory and mixed drink recipes.
- Have a good understanding of wine pairings.
- Maintain a good understanding of current events, in order to be able to engage with guests in appropriate conversation.
- Communicate effectively with management, bar team, servers, and host/hostess as appropriate to ensure the guest experience is as enjoyable and effortless as possible.
- Engage guests with a pleasant greeting and take drink orders in accordance with The Café bar service standards.
- Engage guests in a pleasant, comfortable, and appropriate conversation as dictated by the desire of the guest. These conversations should not affect the attentiveness or service to others.
- Ensure service is performed in a timely, efficient yet comfortable manner in order to maintain proper pace of service.
- Prepare drinks in accordance with proper mixed ratios and deliver to guests in a pleasant manner.
- Refresh drinks as necessary always mindful of the guest’s state of possible intoxication, being prepared to limit the service of alcohol as necessary politely and appropriately.
- Ensure timely and accurate entry of orders into the computer system and collection of payment.
- Keep bar surfaces and all prep areas clean, organized and in a presentable state.
- Clear used items and wash thoroughly in accordance with Rhode Island’s safe food handling procedures.
- Perform bar prep work to include cutting of garnishes, stocking of refrigerators and wells and washing drink prep utensils and equipment.
- Provide a warm farewell and invite guests to return soon.
- Complete required reports and paperwork to include closing out of register after each shift as directed by supervisor.
- Maintain proper cash handling and inventory control procedures.
- Maintain credit card information control and confidentiality.
- Other duties as assigned.
- Responsible for practicing, managing, and promoting the Company’s Statement of Purpose, Service Excellence Pillars, and Declarations so that it becomes an intricate part of the everyday operation.
- Represent the Company with a positive attitude and professional presentation.
- Follow sustainability guidelines and practices related to the Company’s sustainability programs.
- Carry out any other duties which fall within the broad spirit, scope, and purpose of this job description and which are commensurate with the role.
Required Job Knowledge, Skills, Qualifications and Education
- At least 2 to 5 years of work experience that can be demonstrated to be applicable to the duties listed in the job description.
- Experience in the luxury hospitality industry is preferred.
- Skill in organizing resources and establishing priorities.
- Ability to handle multiple, simultaneous tasks and projects effectively and efficiently.
- Advanced verbal and written communication skills and the ability to work with a wide range of constituencies in a diverse operation.
- Ability to effectively deal with internal and external customers.
- Ability to move throughout all food and beverage areas and continuously perform essential job functions.
- Hearing, smelling, tasting and visual ability to observe and distinguish product quality and detect signs of emergency situations.
- Fluency in English both verbally and in writing
- Ability to perform job functions with attention to detail, speed, and accuracy under pressure of tense/confrontational situations.
- Uphold the Company standards, policies, and procedures.
- Prioritize and organize tasks and work area.
- Ability to remain calm and resolve problems using good judgement as interpreted by the management.
- Follow directions.
- Work cohesively with co-workers as part of a team.
- Maintain confidentiality of guest/employee information and pertinent company data.
Physical Requirements:
See below Physical conditions description.
This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. The person in this position will be required to perform any other job-related duties assigned by their supervisor.
