Spa Receptionist

The Ocean House seeks Spa Receptionist.

Primary Job Responsibilities :

• Constantly and consistently exhibit Ocean House core values and standards of behavior including adherence to the Forbes 5-Star standards.
• Greet guests and members in a warm and engaging fashion, with polite and appropriate conversation.
• Pro-actively addressing guest concerns or questions, offering alternative solutions as needed.
• Utilize computer systems to efficiently and accurately enter spa appointment information and collect accurate billing information, process payment information and finalize retail sales.
• When appropriate, utilize suggestive selling techniques to offer guest enhancements, retail and other outlet offerings.
• Conduct guest tours and escorts of Spa areas, fitness, and pool.

Secondary Responsibilities :

Past Work Experience : Prior guest service experience preferred.

Prior spa experience strongly preferred

Communication : Exceptional emotional intelligence

Must speak clearly and understandably

Exceptional conversation and telephone skills

Physical Requirements : Ability to stand for duration of shift

Ability to look at a screen for duration of shift

Occasional ability to lift up to 15 pounds

Environment : Performance of duties occurs indoors in temperature controlled setting.

Body Mechanics : Position will be primarily performed standing and requires use of telephone and computer equipment.