What are the responsibilities and job description for the Agent - Documentation position at Ocean Network Express?
Job Description
Job Description
Job Family : Service Center
Job Title :
Agent – Documentation (Boise)
Role Summary :
This position is responsible for the successful execution of the Boise Export Documentation process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for attending to customer’s needs their bill of lading and providing problem resolution internally and to the offshore team. The incumbent will report directly to the Supervisor, Export Documentation
Additional Responsibilities :
Respond to customer requests timely and accurately
Provide a high level of customer service both internally and externally
Ability to handle high volume of daily incoming calls and emails
Ability to maintain and organize specialized functions, coordinating with offshore for completion
Analyze and determine necessity for escalation
Ability to work flexible hours / shifts
Availability to work extended hours including weekends and holidays according to business need
Core Required Skills and Competencies :
Ability to evaluate data, analyze, and problem solve
Ability to multi-task and prioritize
Ability to succeed and thrive when working independently
Highly motivated with the ability to work independently and as a team member
Strong orientation toward achievement at high levels by self
Function Specific Required Skills and Competencies :
Applies knowledge, procedures, and good judgment with daily decision-making
Attention to detail and accuracy
Provides exceptional service to internal and external customers with accuracy, efficiency, and effectiveness
Responds to customers, accurately, and timely in a caring manner
Strong verbal and written communication skills
Required Minimum Years’ Experience :
0 to 2 function-related
Required Minimum Education :
Bachelor’s Degree Preferred
