What are the responsibilities and job description for the Specialist, Logistics position at Ocean Network Express?
Job Description
Job Description
Job Family : Cargo Management
Job Title :
Vessel Close-Out Specialist
Role Summary :
Responsible for the successful execution of the Vessel Closeout process. Efficiently reconcile port pairs with terminals to ensure intended containers load vessels with everything required to be exported. Provides knowledge about nonstandard vessel closeout issues to internal / external parties. Research and respond to routine / non-routine customer issues / problems and make recommendations for solutions to nonstandard issues. Trace containers within rail websites for advancing, rolling, and reducing shipments; submit reports to US Customs. Track and trace shipper documents required for containers to load to intended vessels. Act as liaison with Company and port operations, documentation, and customer service. Incumbent will report directly to the Supervisor; Vessel Close Out, Export Customer Service.
Additional Responsibilities :
Efficiently reconcile port pairs with terminals to ensure intended containers load vessels with everything required to be exported.
Provide knowledge about nonstandard vessel closeout issues to internal / external parties.
Research and respond to routine / non-routine customer issues / problems and make recommendations for solutions to nonstandard issues.
Trace containers within rail websites for advancing, rolling, and reducing shipments; submit reports to US Customs.
Track and trace shipper documents required for containers to load to intended vessels.
Act as liaison with Company and port operations, documentation, and customer service.
Proactively pursues continuous improvement
Apply knowledge, procedures, and good judgment in daily decision-making
Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations
Respond to internal and external customers clearly, accurately, and timely in a caring manner
Core Required Skills and Competencies :
Ability to collaborate effectively
Ability to multi-task and prioritize work
