Front Desk Supervisor / FT

OCEAN PARTNERS HOSPITALITY is a local company that is always seeking to add outstanding new associates to our team. Ocean Partners Hospitality owns and operates the Hampton by Hilton, Courtyard by Marriott, Best Western Oceanfront, and Days Inn in Cocoa Beach. Together, these hotels meet the lodging needs of the area's diverse visitors. For the past 24 years, our company has been dedicated to providing the highest level of employee satisfaction by offering an excellent benefits package, performance incentives, thorough training programs, and a strong commitment to promoting from within.

Hampton by Hilton is currently seeking a Front Desk Supervisor.

Summary

The Front Desk Supervisor supervises and coordinates the activities of the front office clerks and assists the assistant general manager with training, scheduling, group maintenance, revenue management, and office inventory by performing the following duties.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Responsibilities include assisting the Assistant General Manager with interviewing, hiring, and training employees, appraising performance, rewarding and disciplining employees, addressing guest complaints, and resolving problems.
• Assigns duties on behalf of or per the instruction of the Assistant General Manager and examines work for exactness, neatness, and conformance to policies and procedures.
• Maintains harmony among workers and resolves grievances.
• Follow up on group arrivals per rooming lists.
• Attend weekly group meetings.
• Work closely with the sales department regarding group maintenance.
• Reviews and responds to guest surveys and social and corporate review sites.
• Performs check-in and check-out procedures, cashiering, and other clerical duties to relieve front desk clerks during peak periods. May be asked to work scheduled front desk shifts as needed.
• Reviews and responds to guest surveys and social and corporate review sites.

Physical Demands
The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully.

The employee must stand, reach, lift, bend, kneel, stoop, climb, push, and pull items weighing 25 pounds or more. The position requires manual dexterity, auditory and visual skills, and the ability to follow written and oral instructions and procedures.

Competencies

• Leadership Skills
• Stress Management/Composure.
• Teamwork Oriented.
• Guest Focus.
• Initiative.
• Time Management.

Supervisory Responsibility
Directly supervised up to 5 or more employees from the front desk. Carries out supervisory responsibilities by the organization’s policies and applicable laws.

Work Environment
This job operates in a professional office environment, including public and non-public spaces, including guest rooms. It routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. The work area may occasionally be noisy.

Position Type
This is a full-time position, Non-Exempt.

Travel
No travel is expected for this position.

Required Education and Experience

• High school diploma or equivalent.
• Please note that prior Hilton experience is mandatory for this position to be considered for the job.

Preferred Education and Experience

College degree in hospitality, business administration, or similar.

Eligibility Qualifications

Please note that having prior Hilton experience is mandatory for this position.

EEOE Statement
This company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics, in addition to federal law requirements.

Other Duties
Please note that this job description is not designed to cover or contain a comprehensive listing of the activities, duties, or responsibilities that the employee requires. Duties, obligations, and activities may change at any time, with or without notice.

Schedule:

*Weekends Required*

*Open Availability required*

8-hour shift
Day shift
Holidays
Night shift

Benefits:

• 401(k)
• 401(k) matching
• Dental Insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance
• Bus passes provided