What are the responsibilities and job description for the SYRFTE F&B Manager position at Ocean Place Resort & Spa?
Position Overview: Ocean Place Resort & Spa is seeking an experienced and dynamic Food and Beverage Manager to oversee and elevate the service standards and customer satisfaction across our seven diverse outlets. The successful candidate will be responsible for ensuring exceptional guest experiences, managing large party reservations, and driving the overall success of our food and beverage operations.
Key Responsibilities:
- Service Standards and Customer Satisfaction:
- Ensure the highest standards of service are consistently delivered across all food and beverage outlets.
- Monitor and respond to guest feedback to continually improve service quality.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Outlet Management:
- Oversee operations at Seaview Restaurant, TILS Oceanside Restaurant, The Lobby Bar, Tiki Bar, The Pool Bar, The Ice Tiki Hut, and In Room Dining.
- Ensure all outlets are adequately staffed and that team members are trained to provide excellent service.
- Conduct regular inspections to ensure compliance with health, safety, and cleanliness standards.
- Standard Operating Procedures (SOPs):
- Create, implement, and maintain SOPs for each position within the food and beverage department.
- Ensure all team members are trained and adhere to SOPs to guarantee consistency and quality across all outlets.
- Regularly review and update SOPs to reflect current best practices and operational needs.
- Staff Leadership and Development:
- Recruit, train, and mentor a high-performing team of food and beverage professionals.
- Conduct regular performance reviews and provide ongoing feedback and coaching.
- Foster a positive work environment that encourages teamwork, communication, and professional growth.
- Financial Management:
- Monitor and control costs, including labor, inventory, and waste.
- Analyze sales and revenue reports to identify areas for improvement and growth.
- Menu Development and Quality Control:
- Collaborate with the culinary team to design and update menus that reflect current trends and guest preferences.
- Ensure consistency and quality of food and beverage offerings across all outlets.
- Implement and maintain effective quality control measures.
- Event and Large Party Reservations:
- Handle all large party reservations, ensuring seamless coordination and exceptional service.
- Work closely with the events team to plan and execute special events and functions.
- Ensure all event setups and breakdowns are executed efficiently and professionally.
- Vendor Relations and Inventory Management:
- Maintain strong relationships with vendors and suppliers to ensure the best quality products and services.
- Oversee inventory management, including ordering, receiving, and stock control.
- Implement cost-effective purchasing strategies.
- Marketing and Promotion:
- Develop and implement marketing strategies to promote food and beverage offerings.
- Collaborate with the marketing team to create promotional materials and campaigns.
- Analyze market trends and competitor offerings to stay competitive.
Qualifications:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in food and beverage management, preferably in a resort or high-end hotel setting.
- Proven track record of managing multiple outlets and achieving high levels of customer satisfaction.
- Strong leadership, communication, and interpersonal skills.
- Excellent organizational and problem-solving abilities.
- Proficiency in financial management and budgeting.
- Knowledge of current food and beverage trends and best practices.
- Ability to work flexible hours, including nights, weekends, and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Capability to lift and carry items up to 25 pounds.
Why Join Ocean Place Resort & Spa: Ocean Place Resort & Spa offers a vibrant and supportive work environment where you can grow your career and make a significant impact. We provide competitive compensation, benefits, and opportunities for professional development. Join our team and be part of creating unforgettable experiences for our guests.
In accordance with New Jersey State Legislature (New Jersey Legislature Bill S2310 Sca (1R)) which requires private employers with ten (10) or more employees to include a range of pay for all advertised jobs, promotion, or transfer opportunities. This position pays between $65,000 and $75,000.00/ year dependent on experience.
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary : $65,000 - $75,000
