What are the responsibilities and job description for the Front Desk Agent position at Ocean Pointe Suites?
Provident at Ocean Pointe Suites is seeking a friendly, professional, and welcoming Front Desk Agent to provide exceptional guest service at our beautiful resort in Tavernier. This part-time position offers competitive pay, excellent benefits, a supportive team environment, and a stunning waterfront workplace.
We’re looking for someone with an outgoing personality, a polished appearance, strong interpersonal skills, and a passion for delivering outstanding hospitality.
Essential Responsibilities:
- Welcome guests warmly with a friendly greeting and a positive attitude. Communicate clearly, listen attentively, and assist with inquiries about the resort, amenities, and local attractions.
- Efficiently handle check-in and check-out processes, ensuring accuracy with guest information, payment details, and room assignments. Promote resort programs and upgrades when appropriate.
- Process transactions such as credit card authorizations, cash handling, and posting charges to guest accounts. Balance an assigned house bank with accuracy.
- Manage guest communications by promptly answering phone calls, retrieving messages, and assisting with mail, packages, and special requests.
- Resolve guest concerns professionally and efficiently, addressing issues related to accommodations, billing, or service expectations. Escalate concerns to management when necessary.
- Stay composed and proactive in high-pressure situations, including peak check-in times or emergency scenarios, while ensuring smooth front desk operations.
What We’re Looking For:
- A warm, engaging, and customer-focused attitude.
- Strong communication and problem-solving skills.
- Ability to stand and move throughout the front office for extended periods.
- Experience in hospitality or customer service is a plus but not required—we’ll provide training!
If you’re ready to be part of a dynamic team in a breathtaking location, we’d love to hear from you!
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
Work Location: In person
Salary : $15
