Director of Revenue Management

The Director of Revenue Management is responsible for meeting and exceeding ORC financial goals while achieving the highest levels of Member and their Guest’s satisfaction, quality of service, and compliance with ORC policies and procedures. This position recommends, implements, and monitors all aspects of Lodging Revenue and is responsible for the revenue budgets, forecasts, pricing, inventory, and projections.  

Essential Duties and Responsibilities

Specific duties and responsibilities include the following:

- Forecasting: Prepare and distribute internal forecasts for staffing and financial planning

- Budgeting: Assist in development, implementation and monitoring the lodging revenue budgets

- Maximize Room Revenue: Maximize revenue and minimize expenses. Including but not limited to rate setting, competitive rate analysis, package plan development, and member promotions for club managed rentals

- Yield Management: Develop, maintain and update strategies, recommendations and rate quotations with the Sales and Reservations Team. Maintain real time availability and rates. Manage group room allocations to effectively maximize revenue and occupancy for the Inn and Vacation Rentals.

- Group Allocations: Provide sales team with group ceiling & MAR, manage inventory in Passkey and Visual One for Conference Groups

- Data Analysis: Extract and analyze group spend data to evaluate total spend performance and provide future benchmarks for prospective groups

- Conduct group audit checks to ensure Salesforce and the Property Management System (Visual One) are in balance.

- Audit the reservations team to ensure accuracy of rate quoting, restrictions and selling approach

- Strategize and execute promotions and packages for members. Partner with marketing and build packages in the Property Management System. Communicate offers to the Reservations Team and provide assistance and training when needed. 

- Systems: Property Management (Visual One) expert and Passkey expert, while assisting with Salesforce  

- Human Resources: Supervises the Reservations Manager and Agents within the department in order to attract, retain, and motivate associated; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication, and council as appropriate.

- Assist with yielding and effective inventory management for other revenue centers as needed.

- Produce adhoc reports and perform special projects as requested. 

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Bachelor's degree or equivalent required

- Experience with travel industry reservation systems and hotel property management systems required

- 2 years hospitality experience required

- Previous revenue management experience preferred

- Knowledge of Microsoft Excel formulas and reports required

Skills

- Ability to organize tasks and meet deadlines

- Proficient in use of MS Excel, and MS Access, MS Word, or similar software

- Proficient at statistical and competitive analysis 

- Ability to analyze reports and transfer data to other programs

- Excellent oral or written communication skills

- Understands revenue management theory and practice

- Strong attention to detail

Education and/or Experience

Four-year college degree preferred or equivalent education/experience. Three to five years of experience in a related position.

Language Skills          

Must be able to comprehend the English language in order to communicate with co-workers and fully understand job assignments.

Physical Demands 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sample physical requirements might include:

• Must be able to sit for long periods of time.

• Must be able to reach, grab and lift objects over shoulder height

• Must be able to squat and kneel down on regular basis

• Must be able to bend & twist upper body to reach up, down or side-ways on regular basis

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Be a team player and provide lateral service.

• Follow Ocean Reef Club Associate Handbook and Quality Job Standards.

• Be able to endure outside weather conditions; heat, rain, cold, and at times high winds.

• Be willing and able to work when needed, including weekends & holidays.

Attendance, Appearance and Conduct: 

Regular attendance in conformance with the standards, which may be established by Ocean Reef Club from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.

Due to the cyclical nature of the hospitality industry and report deadlines, associate may be required to work varying schedules to meet the business needs of the Club and report deadlines.

Proper grooming is required by all associates and is described in detail in the Associates Handbook. Associates should review this policy and make sure that at all times they present themselves for shifts looking clean, neat and professional.  

As a condition of employment, all associates agree to fully comply with Ocean Reef Club rules and regulations for the safe and efficient operation of Club facilities. Associates who violate Club rules and regulations will be subject to disciplinary action, up to and including termination of employment. If you have any questions or doubts you should seek clarification from your supervisor.

Job descriptions are not intended and should not be construed to be exhaustive lists of all responsibilities, skills, efforts or working conditions associated with a job. While this job description is intended to be an accurate reflection of the requirements of the job, management must reserve the right to add or remove duties from particular jobs when circumstances (e.g. emergencies, change is workload, rush jobs or technological developments) dictate.