What are the responsibilities and job description for the Guest Services Evening Manager position at Ocean Reef Resort?
Overview:
What will you be doing?
We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.
Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts
TikTok | Facebook | Instagram | LinkedIn
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Pay Range: USD $43,000.00 - USD $46,000.00 /Yr.
WE ARE MORE THAN JUST A WORKPLACE…
We love what we do! Joining our team means being a part of a flourishing, culturally diverse, and dynamic group of people focused on creating lasting memories. This is a place where friendships blossom and careers soar. As a company, we continue to grow and we hope you will grow with us. Start your journey today and turn a job into a career with Brittain Resorts & Hotels!
What will you be doing?
As an Evening Manager, you will oversee the smooth operation of the property during evening hours, ensuring exceptional guest experiences and supporting team members across departments. You will act as a key point of contact for guest concerns and play a vital role in maintaining communication and operational excellence throughout the hotel.
Responsibilities:
Evening Manager responsibilities include, but are not limited to:
- Acting as Manager-on-Duty and supporting the Guest Services Manager during evening shifts.
- Supervising and coordinating with all departments, including Housekeeping, Maintenance, Recreation, and Food & Beverage, to ensure seamless operations and service delivery.
- Resolving guest complaints or issues promptly, and recognizing positive feedback.
- Monitoring room assignments to ensure availability for at least 14 days out and verifying room readiness for new arrivals.
- Completing and reviewing daily reports, including the Night Manager’s Report, and communicating pertinent information to Night Auditors.
- Ensuring timely and accurate completion of the night audit and performing the audit when necessary.
- Reviewing the Front Desk log to monitor daily activities and track guest service trends.
- Facilitating strong communication and collaboration with the Guest Services Day team and other department teams to provide consistent 24-hour service.
- Ensuring Guest Services staff completes nightly bucket checks and confirming next-day reservations are accurate.
- Upholding high standards of cleanliness, safety, and conduct across all areas of the property.
- Other duties as assigned.
What are we looking for?
- Demonstrated leadership in a management/supervisory role.
- Resort or hotel experience preferred.
- Ability to work evening/night shifts and weekends.
- Exhibits a strong level of enthusiasm and a flexible approach.
- Exceptional verbal and written communication skills to ensure guest satisfaction and uphold company service standards.
- Ability to coach and guide associates, fostering teamwork, collaboration, responsibility, reliability, and honesty.
- Proficiency with computers and general office PC applications (i.e. word processing, spreadsheets, databases).
- Proven job reliability, diligence, dedication, and attention to detail.
- Responsibility, reliability and honesty
- A focus on teamwork and collaboration
What can you look forward to?
All team members enjoy WEEKLY PAY!
Qualifying team members may enjoy the following benefits:
- Medical and Dental insurance
- Supplemental insurance plans (ex. Vision, Life, etc…)
- Paid Time Off
- 401(k) retirement plan with company match
- Bereavement Leave
- Jury Duty Pay
- Employee Assistance Program
- David L. Brittain Scholarship Program
- Tuition Reimbursement
- Resort Accommodations Discount
- And more!
Who are we?
Brittain Resorts & Hotels has been setting the standard for legendary guest satisfaction, property management, and marketing since its roots began in 1943 at the historic Chesterfield Inn in Myrtle Beach, S.C. From the beginning, the Brittain family worked as a team, doing everything from making beds to washing dishes on a busy weekend, creating an environment where integrity and trust are paramount even today. With decades of experience in the hospitality industry, we have fostered a set of core values that guide associate development on a personal and professional level.
Today, Brittain Resorts & Hotels manages a portfolio of over 4,000 rooms across 30 hotels and resorts, along with 45 restaurants and bars throughout the United States.
We believe that great service starts with great people. Our dedicated team of talented individuals continuously pushes the boundaries to provide exceptional guest experiences. At BRH, we recognize that our associates are our greatest asset, and we are committed to their success. Whether you’re looking to launch your career or take the next step, we offer rewarding opportunities for growth and advancement in the hospitality and tourism industry.
Don’t miss out on your dream career…explore current openings and sign up to receive updates on featured job opportunities: www.brittainresorts.com/careers-email-sign-up
Connect with us! @brittainresorts
TikTok | Facebook | Instagram | LinkedIn
Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays.
We are an Equal Opportunity Employer of all qualified individuals, including minorities, women, veterans & individuals with disabilities. We participate in E-Verify.
Salary : $43,000 - $46,000
