What are the responsibilities and job description for the Retail Sales Associate position at Ocean State Job Lot?
Company Overview
Ocean State Job Lot is a leading general merchandise retailer operating over 150 stores in the Northeast and a shopping center business with OSJL as the anchor tenant. We are committed to providing exceptional value to our customers while championing positive change in our communities.
Job Description
The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas.
Key Responsibilities:
Qualifications:
Ocean State Job Lot is a leading general merchandise retailer operating over 150 stores in the Northeast and a shopping center business with OSJL as the anchor tenant. We are committed to providing exceptional value to our customers while championing positive change in our communities.
Job Description
The Store Specialist role at Ocean State Job Lot plays a key role in creating a positive and engaging customer experience. This role handles customer service, processes complex point-of-sale transactions, and ensures the smooth operation and merchandising of assigned areas.
Key Responsibilities:
- Provide exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment.
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
- Promote Company-wide customer initiatives (donations, loyalty programs, promotions).
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
- Train and coordinate assigned associates, manage breaks according to policy and regulations.
- Communicate issues and improvement opportunities to store leadership.
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning.
- Handle daily damages and returns according to established procedures.
Qualifications:
- Prior retail merchandising, customer service, and/or cashier experience is preferred.
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
- Full-time associates in this role must have availability to work as needed by the business including nights and weekends.
- Must be 18 years of age or older.
