Service Desk Technician - TEMP

Company Overview:

Ocean State Job Lot (“OSJL” and “Company”) is a leading $850 million general merchandise retailer operating over 150 stores in the Northeast and a $75 million shopping center business with OSJL as the anchor tenant in over 50% of its centers. At OSJL, we are committed to providing exceptional value to our customers while championing positive change in our communities and inspiring a more responsible model for retail. 

Job Description:

The Service Desk Technician role at OSJL plays a vital role in keeping the Company’s technology running smoothly across all stores, corporate offices, and the Distribution Center. The role provides comprehensive technical support for hardware, software, networks, and other equipment, ensuring a seamless user experience for all associates. In a fast-paced environment, this role troubleshoots and resolves technical issues through email and phone ticketing systems, maintains a strong understanding of various IT systems and equipment, and collaborates effectively with end users to identify and address their needs.

Key Responsibilities:

• Receive and prioritize incidents across stores, offices, and the DC for hardware, software, network, and equipment problems. Utilize troubleshooting skills to identify and resolve issues with Company devices, including, but not limited to, computers, laptops, phones and printers, both remote and onsite.
• Determine priority and severity of each issue by implementing incident management processes.
• Utilize a service desk application to track service requests and incidents, deployments (hardware & software installations/upgrades), and equipment returns. Perform quality checks on returned equipment and facilitate repairs.
• Work independently and collaboratively to manage the lifecycle of service incidents, taking ownership of assigned tasks.
• Participate in IT projects and assist with system administration tasks as needed.
• Effectively utilize virtual means to communicate efficiently and work independently under remote conditions as applicable.

Qualifications:

• Bachelor’s degree or Associate’s degree in Management Information System or a related field is preferred.
• 1 or more years of hands-on experience supporting computer hardware, operating systems, and networking infrastructure in a technical support environment.
• Point of sale system experience is preferred.
• Highly proficient in Microsoft Windows operating system (OS) and Google platform (i.e., Sites, Slides, Drive, Docs, Sheets).
• Bilingual speaking and writing skills (Spanish) is preferred.

Work Environment:

• Works primarily in a climate controlled environment with minimal safety and health hazard
  potential. 
• Works in an office environment remaining stationary at a desk, table, or computer workstation for extended periods of time. Frequently uses near vision for reading and computer tasks. 
• Weekly work schedule requires one weekend day and one evening shift until 9pm.
• Reasonable accommodations may be made to enable individuals with disabilities to
  perform essential functions.

The salary range for this position is between $19.00 - $22.00 / hr. The salary range depends on years of experience.

#INDCorp

This job description does not list all the duties of the job. You may be asked by supervisors or managers to perform other job duties and tasks, some of which may be essential to the position. Management has the right to revise this job description at any time. The job description is not a contract, either express or implied. You are an at-will employee, meaning either you or the Company may terminate your employment at any time, with or without notice.

Salary : $19 - $22