What are the responsibilities and job description for the Customer Service Representative position at Oceana Nutrition Corner?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to handle various customer inquiries effectively. This position is essential in fostering customer satisfaction and loyalty.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a professional and courteous manner.
- Utilize effective phone etiquette to ensure clear communication with customers.
- Handle outbound calling to follow up on customer inquiries or provide additional information as needed.
- Assist customers with product information, order processing, and troubleshooting issues.
- Maintain accurate records of customer interactions and transactions using computerized systems.
- Process cash handling transactions accurately and securely when necessary.
- Analyze customer feedback and provide insights to improve service delivery.
- Collaborate with team members to resolve complex customer issues efficiently.
- Stay informed about product updates and company policies to provide accurate information.
Requirements
- Proven experience in a customer service role or similar position is preferred.
- Strong phone etiquette and excellent verbal communication skills are essential.
- Proficiency in using office software applications and computerized systems for record keeping.
- Experience in sales or upselling techniques is a plus.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- A positive attitude, patience, and empathy when dealing with customers are crucial for success in this role.
Join our team today and contribute to creating an outstanding experience for our customers!
Job Types: Full-time, Part-time
Pay: $13.00 - $16.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $13 - $16
