Air Export Agent

$26.00 to $31.50

• Promote a positive relationship with the client by ensuring excellent, timely and proactive customer service.
• Receive, review, and process high-volume and/or complex export transactions for client(s), including booking and billing.
• Process data through the company’s system and obtain consular releases and other government agency releases as appropriate.
• Process bills for outgoing shipments and provide clear instructions to the team for handling each shipment.
• Ensure shipments of hazardous materials are checked and processed in accordance with all applicable regulations under the International Air Transport Association, Code of Federal Regulations and International Maritime Dangerous Goods Code.
• Create quotations for individual shipments, including estimating prices for the shipper, selecting transportation companies to use, and setting profit margins for individual shipments.
• Coordinate bookings/scheduling pick-ups with carriers and truckers. Foll-up daily.
• Process/open files/AES and transmit information to carriers as assigned.
• Review and monitor all Shipper Export Declaration rejections, requests for information from clients, and other correspondence.
• Identify transactions and tasks that require special handling, recommend improved processes to management, and implement resolutions within assigned scope of responsibility.
• Identify, investigate, and resolve all areas of client concern in a timely and proactive manner. Alert client to special areas of concern or potential problems in the export process.
• Constant follow-up until shipment has reached its final destination.
• Processing of air waybills, including those related to Dangerous Goods.
• Notification of exceptions to planned events in a timely manner to manager, customers, agents and sales staff as appropriate.
• Identify best costs and service per transaction to maximize margin per file while maintaining customer service expectations and timely processing of quotes.
• Process and finalize Customer Invoicing and Vendor Costs in Transportation Management System and the files.
• Communicate with overseas partners.
• Assure all communications and events related to specific file activity are captured and copied into electronic notes section in TMS system.

• 3-years hands-on experience in freight forwarding.
• Outstanding customer service.
• Experience handling either air freight or break bulk.
• Strong knowledge of geography to assist with the day-to-day movement of freight around the world.
• Highly organized, detail oriented, and ability to multitask.
• Excellent communication skills, both written and oral.
• Hazardous certification is preferred (IATA).
• Strong numerical skills are required.
• High attention to detail and sense of urgency.
• High proficiency in Microsoft Office.
• Schedule for this position may require weekends on a departmental rotation basis. This position may require working a holiday schedule based on the needs of the operation and requirements of the account.

• Work is performed in an office environment where there is no substantial exposure to adverse environmental conditions. Work requires close attention to tasks for work to be accurately completed. Intermitted breaks during the workday do not compromise the work. Work requires constant respond to changing circumstances and using new information to adjust approach and to quickly respond to new needs.
• Sensory Essential Functions include close work, visual examination of paperwork, computer monitor and keyboard use, conversations, telephone and background noise.
• Physical Requirements with reasonable accommodations. Light work requiring exerting up to 20 pounds if force occasionally in carrying, lifting, pushing or pulling. Job consists of sitting, standing, walking, squatting and twisting.

• All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
• This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
• The company reserves the right to add to or revise an employee's job duties at any time at its sole discretion.
• This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

• External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case-by-case basis.