Front Desk Agent/ Front Desk Manager

Oceangate Hotel Group - McAllen, TX is in search for Front Desk Guest Service representatives that are eager to learn and bring an energetic mindset to hotel.

The Front Desk Guest Service representatives is a member of the Front Office team. Responsibilities include maintaining and promoting hospitality at all times; welcoming and serving guests in a courteous, efficient and friendly manner, both face-to-face and on the phone. As part of this job, this individual is required to: demonstrate good computer skills; accurately handle cash and charges; present a friendly, outgoing, energetic and guest service oriented demeanor. Flexibility to work days, nights, weekends, and holidays as needed is necessary.

DUTIES AND RESPONSIBILITIES

This position is responsible for: handling guest registration and room assignments, accommodating special requests whenever possible; handling guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.; canceling room reservations according to procedures; and any other duties, as assigned.

Qualifications Include: (not limited to)

· Previous customer service experience is required. Previous experience in a similar position or within a hotel preferred.

· Excellent communication skills both verbal and non-verbal.

· Excellent phone and computer skills.

Experience:

· OnQ: 1 year (Preferred)

· Hotel front desk: 1 year (Preferred)

Communication method(s) used:

• Email
• Phone
• In person

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)
• OnQ: 1 year (Preferred)
• Hotel experience: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule

Schedule:

• 8 hour shift

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Relocate:

• McAllen, TX: Relocate before starting work (Preferred)

Work Location: Multiple locations

Salary : $10 - $14