Laser Repair Technician

Company Description: 

With over 10 years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride! A successful candidate will have an interest in testing consumer-facing products, some technical ability, excellent organizational skills, great communication skills, and a motivation to achieve results in a fast-paced environment. The ideal candidate clearly has a demonstrable track record of success in delivering high-quality services in a fast-paced environment.

Responsibilities:

• Connect and respond appropriately to customer inquiries by phone and/or email communications to resolve/answer concerns

• Creating, communicating, and maintaining quality control policies and standard work procedures to General Managers

• Work closely with the multiple development teams to assure test coverage

• Undertakes/initiates process improvement plans using monthly Warranty/Return Data to investigate the root cause, determine the action to eliminate causes, and manages suppliers and our overseas team to follow up on actions.

• Continually work with our overseas team and suppliers to improve product performance, implement process controls, and quality plans.

• Implement, enforce, and evaluate policies and procedures; equipment utilization and after sales inventory management.

• Analyze process workflow, employee and space requirements and equipment layout

Required Skills:

• Experience in maintaining machinery or electrical background
• Must have prior fiber laser cutting experience

• Repaired manufacturing machines
• Strong communication skills in both English and Mandarin (Chinese) 

• Technical support abilities (preferred)

• Demonstrated knowledge of tooling and manufacturing processes (preferred)

• 1 to 2 years experience in quality control inspection (preferred)

• High-level analytical ability to solve problems

• Ability to work in a fast-paced environment

• Ability to learn quickly and follow detailed instructions

• Ability to remain physically active through work hours

• High level of interpersonal skills to work independently and effectively with others.

• Ability to prioritize and work on multiple projects simultaneously.

• Must have strong leadership skills, with excellent oral and written communication skills.

• Strong communication skills.

• Basic data entry computer skills and basic level ERP systems.

• Troubleshoot system problems and resolve electrical issues

Salary : $20 - $26