What are the responsibilities and job description for the Patient Care Coordinator at a Holistic Therapy and Fitness Clinic position at Oceanside Physical Therapy?
Benefits : Competitive salary
Employee discounts
Free food & snacks
Paid time off
Parental leave
Training & development
Wellness resources
About the Role :
The Patient Care Coordinator (PCC) plays a vital role in guiding patients through their healthcare journey by scheduling appointments, advocating for care, and managing the Oceanside schedule efficiently. This role requires strong sales skills, as insurance may not always cover what patients need. The PCC must be empathetic, proactive, and well-versed in holistic healthcare solutions.
This partially remote position, if desired, involves direct patient communication, sales-focused engagement, and collaboration with therapists to ensure optimal care.
The Patient Care Coordinator plays a crucial part in ensuring our patients receive the best care and support during their time with us. This rolw offers a flexible but consistent 20 hours a week schedule.
Responsibilities :
Lead management through the initial point of contact through the booking
Ongoing management of patient appointments and scheduling to complete a targeted plan of care for all therapy and personal training visits
Provide excellent customer service and support to patients
Monitor provider schedules to fill vacancies and maximize availability
Liaise with a full suite of administration tasks to work with each patient to help understand all billing and payment issues
Answer phones for real-time patient support
Requirements :
Sales or customer service experience to apply in healthcare, wellness, or patient advocacy fields
Strong communication and active listening skills to effectively convey treatment value and navigate the challenges of healthcare
Detail-oriented and highly organized, ensuring accurate documentation and follow-ups.
Ability to multi-task and prioritize in a fast-paced environment
About Us : At Oceanside Physical Therapy, we offer an integrated, holistic approach to whole body health with a pelvic focus. Pelvic floor physical therapy treats disorders and injuries of the pelvic floor muscles. These muscles support the bladder, bowel and reproductive organs of all genders and require an empathetic ear to successfully match the patient with the appropriate therapist.
Oceanside Physical Therapy has been providing holistic care to the Seacoast community for over 15 years. Our dedicated team is committed to helping our patients recover and thrive. We offer a supportive and collaborative work environment for our employees.
Flexible work from home options available.