What are the responsibilities and job description for the Receptionist/Administrative Assistant position at OCF Realty?
Do you want to grow your career while working in a professional, fast-paced, and friendly environment? OCF Realty is one of Philadelphia's top real estate brokerages and we are looking to add a Receptionist/Administrative Assistant to our team. This customer-facing position supports our busy real estate office by directing phone calls, welcoming guests, scheduling appointments, and handling essential administrative tasks. If you have prior front desk or coordination experience, excel at multitasking, and are passionate about Philadelphia's neighborhoods and community, we'd love to hear from you.
Requirements
OCF Realty is a neighborhood-focused real estate brokerage providing comprehensive services in property management, home buying and selling, and real estate development. With offices in South Philadelphia and Margate, NJ, our team consists of expert leasing and real estate Agents who specialize in neighborhoods. We believe a thriving neighborhood is one where individuals and businesses have mutually beneficial relationships, and we are passionate about fostering that connection. We are committed to creating a healthy and vibrant community, and we are honored to be a part of it.
Requirements
- Answer, screen, and forward incoming phone calls to ensure each caller reaches the appropriate party
- Welcome visitors while simultaneously managing incoming calls and handling other administrative tasks efficiently
- Coordinate appointments for external agents to view properties, ensuring timely and accurate scheduling
- Notify residents about upcoming property showings and provide necessary instructions
- Manage key pickup and entry instructions for agents, and troubleshoot key-related issues such as missing copies
- Communicate effectively with internal team members and external agents to address inquiries and resolve scheduling conflicts
- Maintain accurate records of appointments, property showings, and in-office payments; upload and organize documentation in Appfolio, our property management software
- Assist with move-in and move-out procedures, including key management, payment documentation, and online payment activation.
- High school diploma accepted with some college coursework, bachelor's degree preferred
- Weekend availability required
- Previous experience in a scheduling or coordination role is preferred
- Strong organizational skills and attention to detail are essential
- Excellent verbal and written communication skills are necessary
- Ability to multitask and prioritize effectively in a fast-paced environment
- Basic knowledge of real estate practices and terminology is a plus
- Bring solutions to the table rather than just identifying problems
- Enjoy making tasks easier for both customers and colleagues and actively seek to resolve any roadblocks
- Are energized by interacting with and helping people, understanding that everyone faces challenges and aiming to empower and educate our clients
- Maintain a positive outlook and can see the bright side in various situations
- Bring proactive solutions to challenges and handle occasional chaos with confidence and adaptability
OCF Realty is a neighborhood-focused real estate brokerage providing comprehensive services in property management, home buying and selling, and real estate development. With offices in South Philadelphia and Margate, NJ, our team consists of expert leasing and real estate Agents who specialize in neighborhoods. We believe a thriving neighborhood is one where individuals and businesses have mutually beneficial relationships, and we are passionate about fostering that connection. We are committed to creating a healthy and vibrant community, and we are honored to be a part of it.
