What are the responsibilities and job description for the Patient Flow Coordinator/Bed Planner position at Ochsner Health?

Status : Full-Time

Location : Ochsner LSU Health Shreveport - Academic Medical Center

The Patient Flow Coordinator / Bed Planner job operates as a dispatcher to facilitate transportation, assists with centralized psychiatric patient placement, operates the bed board for patient placement, and assists transfer nurses with completing telemedicine calls while answering overflow phone calls.

This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at the company’s discretion.

Education :

Required – Completion of an accredited licensed practical nurse (LPN) program OR a Bachelor's degree.

Work Experience :

Required - 2 years of licensed practical nurse (LPN) experience

Bachelor's degree accepted in lieu of experience

Certifications :

Required - Current licensed practical nurse (LPN) license in the state of practice if accredited LPN program has been completed.

Knowledge Skills and Abilities (KSAs) :

Proficiency in using computers, software, and web-based applications.

Effective verbal and written communication skills and ability to present information clearly and professionally.

Excellent customer service phone skills and ability to multi-task.

Ability to be self-directed and motivated and work with little supervision.

Ability to demonstrate effective adaptation skills to change in systems, practices, and technology.

Ability to work extended shifts of 8, 10, or 12 hours per day.

Job Duties :

Coordinates transportation for all transport orders through acting as a dispatcher.

Responds to system-wide requests for acute behavioral health placement, ensures all necessary patient referral information is complete, electronically submits requests for evaluations of patient criteria to determine if admission criteria are met, organizes and prioritizes referrals to promote patient safety and meet patient needs within the continuum of care.

Provides excellent customer service through telephone and personal contact with all customer groups including physicians, nurses, administrators, and colleagues.

Accommodates fluctuating variables in practice setting such as patient volume, patient acuity, experience of personnel, utilization of supplies, and resources.

Communicates pertinent clinical information to referring providers, admitting providers and administrative staff and assists with answering the transfer center calls, creating tickets in Epic, and performing follow up calls for reassessment of patients.

Facilitates time sensitive tele-medicine consultations between campuses and providers, ensuring completion of all workflow items as part of the transfer center team.

Acts as part of the centralized placement team through assigning beds for all campuses across the system from every entry point, including controlling the bed board for community hospitals to ensure every patient receives a bed in a timely manner.

Develop and support reporting processes

Collect and analyze data to provide valuable insights

Manage databases, troubleshoot issues, and optimize performance

Generate reports and present findings to aid decision-making

Key skills include technical proficiency, analytical thinking, communication, and collaboration.

Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

About Ochsner Health :

Ochsner Health is a system that delivers health to the people of Louisiana, Mississippi and the Gulf South with a mission to Serve, Heal, Lead, Educate and Innovate. Ochsner Health is a not-for-profit committed to giving back to the communities it serves through preventative screenings, health and wellness resources and partnerships with innovative organizations that share our vision. Ochsner Health healed more than 876,000 people from across the globe in 2019, providing the latest medical breakthroughs and therapies, including digital medicine for chronic conditions and telehealth specialty services. Ochsner Health is a national leader, named the top hospital in Louisiana and a top children’s hospital by U.S. News & World Report. As Louisiana’s leading healthcare educator, Ochsner Health and its partners educate thousands of healthcare professionals annually. Ochsner Health is innovating healthcare by investing in new technologies and research to make world-class care more accessible, affordable, convenient and effective. Ochsner's team of more than 26,000 employees and 4,500 providers are working to reinvent the future of health and wellness in the region. To learn more about Ochsner Health, please visit www.ochsner.org. To transform your health, please visit www.ochsner.org / healthyyou.

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Patient Flow Coordinator/Bed Planner

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