What are the responsibilities and job description for the Guest Services Representative - DoubleTree by Hilton Tampa Rocky Point Waterfront position at OCI Hospitality?
Front Desk Agent - Join Our Team at DoubleTree Tampa Rocky Point Waterfront!
Welcome to DoubleTree Tampa Rocky Point Waterfront! We're thrilled that you're considering joining our team. At DoubleTree, we offer a range of amenities including 291 comfortable rooms, a well-equipped fitness center, a business center, versatile meeting rooms, an inviting outdoor pool, and a delicious on-site restaurant. Situated in Tampa, Florida, our hotel provides convenient access to Clearwater Beach, Tampa International Airport, and Downtown Tampa, all while enjoying the serene beauty of our waterfront location. Come be a part of our exceptional team and help us deliver outstanding experiences to our guests!
Job Description:
We are seeking a friendly and professional Front Desk/Guest Service Agent with open availability to join our team. You will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming experience. If you thrive in a fast-paced hospitality environment, have excellent communication skills, and are passionate about guest satisfaction, we want to hear from you.
This position may also require driving the hotel shuttle van on occasion. Applicants must have a valid driver's license and be comfortable driving a work van.
Pay Scale:
We value experience and offer competitive pay based on qualifications:
- No hotel experience: $15 per hour
- 1 year of hotel experience: $16 per hour
- 2 years of Hilton & OnQ-specific hotel experience or similarly branded full-service experience: $17 per hour
Sign-On Bonus Incentive:
To attract top talent, we are offering a $500 sign-on bonus for experienced candidates who meet the following criteria:
- Hilton OnQ Experience: Minimum of 1 year of hands-on experience with Hilton's OnQ property management system in a front desk role.
- Hotel Experience:
- At least 1 year of experience working front desk in a full-service hotel, OR
- At least 2 years of experience working front desk in a limited-service hotel.
The bonus will be paid upon successful completion of 90 days of employment with satisfactory performance and adherence to hotel policies.
Performance Incentives:
At DoubleTree Tampa Rocky Point Waterfront, we believe in rewarding exceptional performance. In addition to your standard hourly rate, you will have the opportunity to earn additional income through performance-based incentives. These incentives are offered at management discretion, updated routinely, and are not guaranteed as part of the employment offer. Examples include:
- Upsell Incentive: Earn bonuses for upgrading guests to premium room types, selling additional guest amenities, among others.
- Good Name Mentions on Review Sites: Incentives for receiving positive mentions in guest reviews.
- Perfect Sell Incentives: Bonuses when the hotel achieves a fully booked status.
- Training Incentives: Rewards for acting in a training capacity.
- Hilton Honors Enrollment Incentives: Bonuses for enrolling new Hilton Honors members.
On average, front desk agents have earned an additional $84 per pay period or greater by achieving key performance metrics.
Duties:
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Check-in and check-out guests efficiently and accurately.
- Provide information about hotel amenities, services, and local attractions.
- Answer phone calls and respond to guest inquiries in a timely manner.
- Handle guest requests and resolve any issues or complaints promptly.
- Process payments and maintain accurate records of guest transactions.
- Assist with night audit duties as needed.
- Maintain a clean and organized front desk area.
Experience:
- Previous experience in a customer service role, preferably in the hospitality industry.
- Hilton OnQ experience is highly preferred.
- Strong phone etiquette and communication skills.
- Multilingual abilities are a plus.
- Familiarity with hotel management software systems.
- Knowledge of front desk operations and guest services.
Benefits:
- Competitive pay based on experience.
- 401(k) with match after 1 year
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off (2 Weeks per Year accrued based on time worked)
- Employee discount at Hilton Properties
- Employee assistance program
- Referral program
- Opportunities for career advancement within the hospitality industry.
Job Type:
- Full-time
- Expected hours: 37.5 - 40 per week
If you are looking for an exciting opportunity to work in a dynamic hotel environment where you can make a positive impact on guests' experiences, please apply with your resume. We look forward to hearing from you!
Salary : $15 - $84
