What are the responsibilities and job description for the Member Services Representative position at Oconto Electric Cooperative?
Join Our Team as a Member Services Representative!
Are you a friendly, detail-oriented professional with a passion for customer service? Due to internal promotion, Oconto Electric Cooperative is looking for a Member Services Representative to be the first point of contact for our members and provide essential support in billing, accounting, and customer service operations.
Why Join Us?
Engaging Work Environment – Interact with members daily and play a key role in their experience. Career Growth – Develop your skills in customer service, accounting, and office management. Team-Oriented Culture – Work alongside dedicated professionals in a supportive and dynamic workplace.
Key Responsibilities:
✔ Serve as the first point of contact for phone calls and walk-in visitors ✔ Process bill payments and assist with accounting tasks ✔ Oversee new member paperwork and inquiries ✔ Manage office equipment, shipping, and vendor coordination ✔ Support collections and accounting operations ✔ Maintain confidentiality while ensuring efficient operations
What We Are Looking For:
Education & Experience: Associate’s degree in accounting, customer service, or a related field (or 3 years of equivalent experience) Skills: Strong computer proficiency, excellent communication, and problem-solving abilities Attention to Detail: Ability to handle transactions accurately and efficiently Team Player: Works well with colleagues and contributes to a positive work environment Dependable & Organized: Manages multiple tasks effectively and meets deadlines
Requirements:
Valid Wisconsin Driver’s License Ability to lift to 50 lbs. occasionally
Work Environment:
Enjoy a standard 8-hour workday with some flexibility, working in a professional office setting.
Ready to bring your customer service skills to a company that values excellence and teamwork? Apply today and become a part of the Oconto Electric Cooperative family!
What We Offer:
- Competitive pay
- RS Pension & 401K
- Paid holidays, vacation, and sick time
- Employer paid health insurance (75%)
How to Apply:
Email: cover letter w/resume to Attn: humanresources@ocontoelectric.com or
Mail: Oconto Electric Cooperative, Attn: Human Resources, PO Box 168, Oconto Falls, WI 54154
Deadline to Apply: Monday, March 3rd, 2025
Job Type: Full-time
Pay: $20.00 - $23.50 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Ability to Commute:
- Oconto Falls, WI 54154 (Required)
Ability to Relocate:
- Oconto Falls, WI 54154: Relocate before starting work (Required)
Work Location: In person
Salary : $20 - $24
