What are the responsibilities and job description for the Account Service Coordinator position at Octagon Media?
We are seeking a highly organized and proactive Account Service Coordinator to support the Project Manager and Owner in daily operations. This role requires strong administrative, customer service, and project coordination skills to ensure seamless workflow and excellent client relations. The ideal candidate will be detail-oriented, tech-savvy, and capable of handling multiple responsibilities in a fast-paced environment.
Key Responsibilities:
Client & Customer Relations
- Serve as a point of contact for clients, ensuring high levels of customer satisfaction.
- Assist with client retention efforts through proactive communication and relationship-building.
- Manage CRM software (Pipedrive) to track client interactions, follow-ups, and project statuses.
- Front desk; answer and transfer calls on a landline system, ensuring professional and efficient handling of inquiries.
Administrative & Executive Support
- Provide executive-level support to the Project Manager and Owner.
- Handle scheduling, calendar management, and appointment coordination.
- Prepare materials for meetings, including agendas, reports, and presentations.
- Process incoming and outgoing mail, maintain office correspondence, and manage clerical tasks.
- Order office supplies and maintain inventory to support daily operations.
Project & Event Management
- Support event planning and execution for company and client initiatives.
- Assist in preparing and submitting Requests for Proposals (RFPs).
- Track certifications, renewals, and compliance requirements.
Technology & Documentation
- Utilize Pipedrive, Slack, and Microsoft Office Suite (Excel, Word, PowerPoint) efficiently.
- Maintain accurate records, files, and documentation for internal and client projects.
- Generate reports and presentations as needed for executive review.
Qualifications & Requirements:
- Education: Associate's degree required; Bachelor’s degree preferred in Business Administration, Communications, or a related field.
- Experience: Minimum of 5 years of clerical and administrative experience in a professional setting.
- Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and CRM tools (Pipedrive preferred).
- Experience answering and transferring calls on a landline system.
- Excellent written and verbal communication skills.
- Strong organizational and multitasking abilities.
- Ability to work independently and collaboratively in a team environment.
- Experience in event planning and project coordination is a plus.
Job Type: Full-time
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
Work Location: In person
Salary : $18 - $30
