What are the responsibilities and job description for the Enterprise Collaboration Architect position at Octapharma Plasma, Inc.?
Job Description
Job Description
Want to Expand
your career-development potential,
your ability to help donors and patients,
and your access to professional opportunities?
We’re growing fast .
You can, too!]
The Enterprise Collaboration Architect (Cisco-focused) is pivotal in driving Octapharma's global voice services strategy. This position assumes primary responsibility for voice services across our international presence, encompassing the existing on-premises Cisco VoIP system and Webex Calling Multi-Tenant system. As part of this role, you will be responsible for designing, implementing, and maintaining the Multi-Cluster Cisco Unified Communications systems, including Unity Connections, Contact Center Express, Expressway Core & Edge, Webex Edge Audio, Informacast, Attendant Console, and seamless integration with third-party solutions.
Cisco Collaboration Architect
This is What You’ll Do :
- Provide end-to-end ownership and accountability for the collaboration infrastructure design, implementation, integration, maintenance, and support of the global VOIP infrastructure and performance of the managed service provider(s).
- Responsible for the design, configuration, and support of an enterprise global contact center. Work with IT managers on scripting and reporting requirements.
- Work with different lines of business at all Octapharma locations to develop solutions and support global initiatives.
- Design and maintain a globalized E.164 call flow design and documentation.
- Responsible for software and hardware upgrades and EOL / EOS refresh as part of life cycle management.
- Responsible for security patching and vulnerability remediation according to established policies and standards.
- Proactively and reactively identify and remediate voice and video performance issues and act as an escalation point to review and resolve technical issues through completion, including root cause analysis and corrective actions.
- Directly responsible for maintenance and warranties.
- Vendor and contract management.
- Able to communicate and interact with the end users to bring issues to resolution.
- Develop and provide end-user training for supported collaboration applications and services.
- Adhere to and participate in the current and future IT Management processes including, but not limited to incident, problem, and change control procedures.
- Able to install phone and video endpoints when required.
This is What It Takes :
Do Satisfying Work. Earn Real Rewards and Benefits.
We’re widely known and respected for our benefits and for leadership that is supportive and hands-on. Managers who truly want you to grow and excel.
More About Octapharma AG
With donation centers and team members throughout the U.S., Octapharma Plasma, Inc. collects plasma to create life-saving medicines for patients worldwide. We are growing at an impressive pace, and so is the positive impact of our work. Our community relies on teamwork, compassion, and expertise to get things done the right way, while making a meaningful difference in the lives we touch.
Interested? Learn more online and apply now at :
octapharmahiring.com
