Manager, Master Servicing Operations

Job Description

POSITION TITLE : Manager, Loan Operations

Position Summary :

The Manager, Loan Operations will serve as the primary interface with Servicers to communicate and resolve specific loan data variances, required remittance adjustments, penalty assessments and pending ARM loan changes. This position reports to the Director, Loan Operations, and directly supervises a team of Master Servicing Loan Operations employees. The Manager is responsible for reconciling and ensuring the system data integrity of detailed loan level information for the loan accounting process; ensure the timely and accurate collection of servicer cash and fees due. This role also conducts periodic audits of servicer custodial account activity to ensure that funds due to Master Servicing and / or Investors are being maintained in accordance with Servicer Guide requirements. The Manager will utilize their business knowledge and collaborative skills to analyze current processes and procedures, identify needed change, and implement solutions either as an individual or as part of a special project team. Additional responsibilities include oversight and training of new personnel on the master servicing system (SBO.NET), and the update and maintenance of the department policies and procedures.

Job Functions and Responsibilities :

• Supervise a team of 6 employees located in APAC and US.
• Researches and provides timely resolution of Servicer to Master Servicer loan data variances; appropriately and promptly updates systems / databases, as required.
• Reviews reporting and remitting performance of assigned servicers to identify opportunity for improved performance. Will need to direct Servicers and recommend how process needs to improve and or change, so as to address root cause.
• Negotiates with Servicers to improve quality, quantity, and accuracy of data reported.
• Provides training and recommendations to Servicers on methods to improve accuracy.
• Analyze trends in performance and hold regular meetings with Servicers.
• Evaluates current processes to identify business gaps and implement solutions. Recognize opportunities to benefit existing processes and manages implementation of approved changes.
• Assists in the definition of system specifications to support Loan Accounting process improvements, testing of system enhancements and validation of results.
• Responsible for providing data reconciliation assistance and training to other team members.
• Responsible for understanding the immediate and downstream ledger impact of Loan Accounting transaction and apply that knowledge, effectively, to prevent / minimize ledger variances.
• Consistently reviews and applies requirements of Servicer Guide, servicing agreements / contracts, and internal Loan Accounting procedures. Analyze Servicer Guide and contracts to identify and implement changes that support greater efficiency.
• Create queries from internal systems and databases to support or improve process.
• Responsible for the timely update of new Servicer set-up in SBO, including gathering Servicer rules and contracts required to establish new customer records.
• Administer and load daily update of SBO.NET for new loan funding. Communicate with associates accountable for new loan boarding to resolve data discrepancies that prevent setup or cause funding adjustments.
• Resolve escalated issues in support of department and management.
• Participate in team and project meetings, plan and facilitate meetings as necessary.
• Other duties as required.

Qualifications :

Work Schedule : (Only add if needed)

The salary range for this position is expected to be $79,000 - $85,000 per year, depending on geographic location, experience, and other qualifications of the successful candidate. This position is also eligible for Bonus based on performance and subject to the terms of the Company's applicable plans.

About Us

Onity Group Inc. is a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage, a subsidiary of Onity Group Inc., has been providing mortgage lending and servicing solutions since 1984 and is dedicated to maintaining responsible and ethical practices while delivering an exceptional customer experience. PHH offers industry-leading mortgage solutions for the entire mortgage lifecycle, including correspondent lending, MSR / Co-Issue, subservicing, commercial servicing, reverse mortgages and portfolio retention. We are one of the largest subservicers of residential mortgages in the United States and one of only two servicers in reverse mortgage lending.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Onity Group Inc. offers a comprehensive benefits package including medical, dental and vision; up to 3% match on 401(k) contributions; generous paid time off; company-paid life, accident and disability coverage; programs for mental, physical and financial wellness; and more. Visit jobs.onitygroup.com for details.

Salary : $79,000 - $85,000