What are the responsibilities and job description for the Purchase Mortgage Loan Officer, Consumer Direct position at Ocwen Financial?

Job Description

Licensed Purchase Loan Officer - Consumer Direct

As a Purchase Loan Officer at PHH Mortgage, you will be responsible for inbound and outbound calls to existing portfolio customers, offering a range of mortgage products to help them achieve their homeownership goals. This role requires you to build strong relationships with homeowners while meeting individual sales targets, company retention goals, and most importantly, delivering excellent customer service.

At PHH Mortgage, we offer a dynamic, fast-paced environment with a supportive company culture and a large portfolio to back you. Join us to help homeowners achieve their dreams and grow your career!

Who are we looking for?

Experienced Loan Officers with NMLS Licenses (including UST component)
Motivated individuals with a sales-driven mindset, capable of thriving in a call center environment
Customer-focused professionals who enjoy building relationships and guiding homeowners through the purchase process

What we offer our Licensed Loan Officers :

Competitive base salary paid bi-weekly, plus overtime opportunities

Monthly commission structure

Quarterly incentives for top producers

Comprehensive benefits package (health, life, dental, vision, 401k, PTO)

Training support to set you up for success

Access to warm inbound and outbound leads from our extensive portfolio

Key Responsibilities :

Handle inbound and outbound leads from existing clients to help them secure a purchase mortgage

Qualify borrowers for purchase loans using automated underwriting systems (DU / LP)

Provide mortgage options in a single call, assisting clients in choosing the best loan for their needs

Gather necessary documentation and submit completed mortgage applications for processing

Set clear expectations with clients from the start of the transaction and provide ongoing communication throughout

Ensure compliance with all regulatory mortgage guidelines and company policies

Collaborate with internal operations to maintain clean files and ensure smooth loan closings

Enter and manage transactions in PHH Mortgage's lead management system

Provide exceptional customer service to all borrowers, ensuring a positive experience throughout the loan process

Balance your day between managing inbound leads and following up with clients in your sales pipeline to meet performance standards

Attend training, sales meetings, and other company events as required

Stay current with mortgage industry trends and complete required internal training

Qualifications :

High School Diploma, GED, or military experience equivalent

Minimum of 1 year of Encompass experience required

Preferred 2 years of Loan Officer experience, particularly in a call center or phone-based sales role

Ability to obtain required licensing and continuing education in multiple states (company-sponsored)

Maintain all necessary federal and state licensing annually (including background and credit checks)

Strong customer service skills, with the ability to address client concerns effectively

Professional communication skills

Proficient in Microsoft Office, particularly Word, Excel, and Outlook

Must be able to work a shift schedule that includes one evening shift per week and one Saturday per month (4-hour shift, paid overtime)

Salary & Benefits :

The expected salary range for this position is $42,000 per year, with commission eligibility based on experience and geographic location

Additional incentives and bonuses available for high-performing individuals

Join us and help homeowners achieve their dreams while growing your career in a rewarding and supportive environment!

Salary : $42,000

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Purchase Mortgage Loan Officer, Consumer Direct

What are the responsibilities and job description for the Purchase Mortgage Loan Officer, Consumer Direct position at Ocwen Financial?

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