What are the responsibilities and job description for the Hotel Front Desk Representative position at Odawa Casino Resort?
Odawa Casino Resort
Job Description
Job Title:Hotel Front Desk Representative
Reports To: Hotel Front Desk Supervisor
Department:Hotel
Minimum Pay Rate:$16.00 per hour
Job Code:FTDKCK
Pay Grade:HOTEL1
Date Written:10/23/2019
Revision Date:01/01/2024
Job Summary: Responsible for the efficient operation of the hotel front desk through responding to guests’ needs to achieve Odawa Casino Resort standards of quality utilizing established Standards of Service.
Primary Duties & Responsibilities:
- Greet all guests and Team Members in a friendly, open manner.
- Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
- Receive and record reservations for accommodations either by telephone, e-mail, fax, or in person.
- Register all hotel guests in current hotel computer software upon arrival.
- Receive payment and issue correct change as required.
- Address all guest inquiries and requests.
- Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
- Provide guest and fellow team member assistance, instruction, and/or guidance.
- Resolve complaints.
- Close guest accounts at the conclusion of their stay.
- Maintain a clean, organized and safe comfortable work environment for all Team Members and guests.
- Maintain a professional appearance.
- Attend all meetings as required.
- Complete all required training satisfactorily.
- Maintain the highest level of confidentiality at all times.
- Work at other properties as needed.
- Perform all other duties as assigned within the scope of the work.
Upholds Odawa Casino Mission statement in all aspects of position:
Mission:
We create excitement and memories.
Values:
We create a culture that provides:
- A fun, rewarding, safe, and consistent environment for our Team Members.
- A warm reception, welcoming environment, and friendly atmosphere.
- An optimal entertainment experience through exceptional service.
- Support for the Waganakising Odawak values through Wisdom, Love, Respect, Bravery, Honesty, Humility, and Truth.
- A contribution and connection to the community.
System Access: Agilysys VisualOne, Synkros
Preference: Applies to Native Americans in accordance with applicable tribal law.
Minimum Qualifications:
- Must have a high school diploma or equivalent.
- Must have at least one (1) year of basic computer knowledge, and ability to quickly learn specialized software programs.
- Must read, write and speak English fluently.
- Must have excellent guest service skills.
- Must have excellent written and oral communication skills.
- Must have good math skills including the ability to correctly count change.
- Must be able to stand for extended periods of time.
- Must be flexible with shift and days off with the ability to work overtime, weekends, holidays, and special events, etc., as needed.
- You may be required to pass a skills assessment test to determine if you meet the minimum qualifications of the position.
- Must be able to obtain a gaming license in accordance to the regulations established by the LTBB Gaming Regulatory Commission, and be able to serve in the position under any other applicable law.
Salary : $16
