Housekeeping Supervisor

Description

Odawa Casino Resort

Job Description

Position Title : Housekeeping Supervisor

Report To : Facilities Manager

Department : Housekeeping

Minimum Pay Rate : $18.00 per hour

Job Code : HSKSP

Pay Grade : PROP3

Date Written : 08 / 01 / 2006

Revision Date : 01 / 01 / 2024

Job Summary : Responsible for the day-to-day efficient operation, on an assigned shift, of the Housekeeping functions of the Housekeeping Department in accordance with the company's established policies, procedures and controls. Responsible for supervising the work activities of the Housekeepers to ensure casino premises, related buildings, and grounds are maintained in a clean, orderly and attractive manner.

Primary Duties and Responsibilities :

• Make recommendations to hire, terminate, promote, demote, transfer, provide training opportunities, recommends merit increases, evaluates performance, completes all written documentation in regard to Annual Evaluations, creates and adjusts performance standards, provide for the fair and equitable treatment of all Team Members.
• Foster a culture of learning and development; support individual growth through continuous feedback to achieve personal and professional goals.
• Conducts oneself in a positive and professional manner, acting as a role model for all Team Members.
• Exhibits Leadership skills through the continuous evaluation, guidance and encouragement of Team Members.
• Maintain knowledge of all current and upcoming promotions and events at Odawa Casino Resort.
• Recommends process and customer service improvements, innovative solutions, policy changes and / or major variations from established policy.
• Greet all guests and Team Members in a friendly, open manner.
• Supervise housekeeping Team Members and the cleaning of the casino public areas, restrooms, and other assigned areas and / or buildings.
• Perform housekeeping job duties along with housekeeping team.
• Monitor and note building conditions on a daily basis.
• Develop a timeline to implement repairs or cleaning schedule.
• Stay up-to-date with technological advances in the field.
• Complete and submit daily shift report documenting shift activities, attendance, issues, concerns,
• Troubleshoot problems and issues as they arise.
• Stay current in Team Member files, paperwork, and attendance logs.
• Communicate pertinent organizational information to appropriate Team Members, including department Manager and Director.
• Maintain contact with supporting departments, as required, to perform daily job assignments.
• Responsible to communicate with other housekeeping supervisors on inventory and supply needs.
• Schedule housekeeper hours and assignments.
• Responsible to review and compile housekeeping Team Members' timesheets and submit for approval.
• Adhere to regulatory, departmental and company policies.
• Schedule staff meetings with team members as necessary.
• Attends required department meetings.
• Complete all required training satisfactorily.
• Maintain the highest level of confidentiality at all times.
• Work at other properties as needed.
• Perform all other duties as assigned within the scope of the position.

System Access : MS Office Suite, Forms Database, Agilysys Visual One, ADP, ACWeb and ATS

Upholds Odawa Casino Mission statement in all aspects of position :

Mission :

We create excitement and memories.

Values :

We create a culture that provides :

Preference : Applies to Native Americans in accordance with applicable tribal law.

Minimum Qualifications :

Salary : $18