What are the responsibilities and job description for the Customer Service Representative position at Odd Sox?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers, addressing inquiries, and resolving issues efficiently. This role requires strong communication skills, a customer-centric attitude, and the ability to work in a fast-paced environment.
Duties
- Interact with customers via phone, email, and chat to provide information and assistance regarding products and services.
- Handle inbound and outbound calls with professionalism and courtesy, ensuring a positive customer experience.
- Analyze customer needs and provide tailored solutions to enhance satisfaction.
- Process transactions accurately, including cash handling when necessary.
- Maintain accurate records of customer interactions and transactions in our computerized system.
- Collaborate with team members to improve service delivery and resolve complex issues.
- Stay informed about product updates, promotions, and company policies to effectively assist customers.
- Provide feedback on customer trends and areas for improvement.
Experience
- Previous experience in customer service or sales is preferred.
- Proficient in using office software and computerized systems for data entry and record keeping.
- Bilingual candidates are highly encouraged to apply as language skills can enhance communication with diverse customers.
- Strong phone etiquette with the ability to communicate clearly and effectively.
- Experience with outbound calling is a plus, as it may be required for follow-up purposes.
- Ability to analyze situations quickly and make sound decisions based on customer needs.
Join our team today if you are passionate about delivering outstanding customer service!
Job Type: Full-time
Pay: $16.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $16 - $20
