Shift Leader

Position Summary
The Shift Lead is responsible for assisting the store manager in leading the Odistas to deliver an exceptional experience to every customer at oddcha, including providing the utmost in hospitality and kindness, consistent high-quality beverages, and specialty boba tea-coffee knowledge. You are responsible for learning all operations and leading the team in the absence of the General Manager. The role requires that you act with integrity and respect, promote an accessible, safe, clean, and healthy work environment, act fiscally responsible, produce quality work, and be ethical and passionate about boba tea-coffee. We love boba tea-coffee and want you to love it too.

Key Responsibilities

• Share passion for boba tea-coffee and knowledge of specialty boba tea-coffee with customers and employees.
• Leads team in preparing and serving the highest quality handcrafted beverages.
• Provides regular coaching and feedback to team members on drink quality.
• Leads the team in sharing product knowledge.
• Able to remain calm, professional, patient, kind, and productive in all situations.
• Leads and helps with store cleaning, stocking, and organizin.
• Ensure and uphold store cleanliness, organization, and food safety.
• Communicates all shift issues, concerns and needs to the Store Manager.
• Educate and engage the community and store customers on all of oddcha’s products and services.
• Able to make decisions in the best interest of the customer as well as problem-solve in the absence of the manager.
• Will be responsible for the opening and closing of the store.
• Motivates and mentors team members to deliver customer service excellence.
• Follow all food safety, cash handling and operations procedures and policies.
• Demonstrate respect, integrity, honesty, and knowledge to promote the culture, values, and mission of oddcha.
• Other duties as assigned.

Requirements

• Boba tea or Coffee experience preferred.
• Must be able to work a minimum of 25 hours per week; must be able to work a variable shift (openings, midday shifts and closings) from week-to-week.
• Kind, welcoming, and patient even amid multi-tasking.
• Demonstrates a passion for boba tea or coffee.
• Able to make customers the priority.
• Is a Team Player.
• Cash handling skills.
• Must be able to lift 25-40 lbs regularly throughout shifts.
• Ability to stand, bend, reach and scoop through-out assigned shift.
• Maintains a current state-issued Food Handler Card.

Job Types: Full-time, Part-time

Pay: $16.00 - $18.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid training

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Ability to Commute:

• Reno, NV 89511 (Required)

Ability to Relocate:

• Reno, NV 89511: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18