What are the responsibilities and job description for the Field Service Technician position at Odessa Pumps and Equipment, Inc.?
At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.JOB RESPONSIBILITIES:
• Provide service and customer support during field visits or dispatches
• Tie workflow to schedule
• Manage all on site installation, repair, maintenance, and test tasks
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Produce timely and detailed service reports
• Document processes
• Operate vehicle in a safe manner and use field automation systems
• Follow all company’s filed procedures and protocols
• Cooperate with technical team and share information across the organization
• Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.
• Build positive relationship with customers
JOB REQUIREMENTS:
• High School diploma and/or equivalent in work experience
• Excellent interpersonal skills, proficient in oral and written communications
• Assembly experience preferred
• Basic reading skills. Must be able to follow directions
• Ability to troubleshoot, test, repair, and service technical equipment
• Ability to perform work accurately and thoroughly
• Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea
• Ability to work flexible shifts and to adapt to changing work schedules
• Familiarity with mobile tools and applications.
BENEFITS:
• Competitive Salary bonus
• 401(k)/ Retirement savings
• Comprehensive Benefits (medical, dental, vision, life and disability coverage)
• Career growth opportunities
• Friendly work environment
• Paid vacation/holidays
Responsibilities:
- Install and repair HPS systems
- Handle installation, troubleshooting, and commissioning of HPS trailer-mounted units
- Respond to equipment breakdowns
- Conduct on-site repairs
- Perform preventative maintenance
- Advise on equipment upgrades
Requirements:
- Proven work experience as an HPS Field Service Technician
- In-depth knowledge of electrical, mechanical, hydraulic/pressure, and centrifugal pumps
- Detailed knowledge of PLC and SCADA/HMI codes
- Experience with calibration devices and field metering equipment
- Advanced troubleshooting skills
- Excellent communication and interpersonal skills
