What are the responsibilities and job description for the Head of Community Association Insurance Operations position at Odevo?

Job Description

We are on a mission to become the leading force in residential property management services. The global residential property management industry is currently undergoing a digital transformation and Odevo is at the forefront of this transformation. Our mission is to radically simplify living for families and individuals by delivering highly attractive and efficient property management services to property owners and associations as well as to residents.

Our core belief is that digital technology combined with great people will play a central role in delivering a steep change to how association boards and residents experience property management. What we do matters to ordinary people. Residential real estate is the world’s largest asset class and buying a home is often the biggest investment a person or family will ever make. But the residential property management industry is lagging behind when it comes to customer experience and digitalization. That’s why we formed Odevo. Leading property management companies in the Nordics, UK and US (current footprint in Texas, Florida, Carolinas and Georgia and quickly expanding) have already joined forces to form Odevo and over the last 4 years Odevo’s revenues have grown 30-fold to become a leading international player. Our ambition is to continue to grow rapidly organically and by attracting additional companies to join us in both existing and new markets.

About the role

You will be working in an entrepreneurial environment in a rapidly growing group where new companies join frequently. To succeed, you are open and sociable and enjoy working at a high pace in a dynamic organization.

As part of the property management services provided to our clients in the US, we are now scaling the operations of the Odevo insurance agency company, BlueLime, based on Austin. BlueLime specializes in providing insurance solutions tailored to community associations, including homeowner associations (HOAs) and condominiums. Our mission is to offer comprehensive and customized coverage that protects community assets and ensures peace of mind for association members. As we expand the role of BlueLime outside Texas, we are now seeking a seasoned Head of Community Association Insurance Operations to lead our Insurance Agency and drive our operational strategy and execution.

This leader will oversee the day-to-day operations of the agency, ensuring the delivery of high-quality insurance services to community associations. This role requires a hands-on leader with experience in insurance operations, an understanding of community association management, and a commitment to operational excellence. They will work closely with the SVP of Insurance for the US and the executive team to drive business growth, optimize processes, and enhance customer satisfaction.

Direct and manage daily agency operations, ensuring alignment with strategic goals.
Create new and nurture existing relationships with carriers across the states where BlueLime operates.Identify and pursue growth opportunities within the community association insurance market, including driving alignment between the agency and our core property management teams.
Develop and implement operational policies, procedures, and best practices specific to community association insurance.
Monitor performance metrics and drive continuous improvement in operational efficiency, service delivery, client and employee satisfaction, while maintaining sale and margin growth.
Implement robust risk management and quality assurance processes tailored to community association insurance.
Lead, mentor, and develop a high-performing operations team.
Foster a collaborative, innovative, and customer-focused organizational culture.

Who you are

Leadership : You possess strong leadership qualities and have experience managing and developing a team. You’re able to motivate and inspire team members and are able to lead teams through growth and transition.

Relationship Builder : You excel at establishing and nurturing strong relationships with both internal and external stakeholders, understanding their needs and providing creative solutions to drive value.

Effective Communicator and Collaborator : You are an exceptional communicator who can clearly convey goals and expectations and effect meaningful change through processes and collaboration.

Experience

Most importantly, you share our values and feel excited about our journey. However, to succeed in this role, we believe that you have experience within :

Bachelor’s degree in business administration, Finance, Insurance, or a related field; MBA or equivalent advanced degree preferred.

Minimum of 7 years of experience in the insurance industry in operational roles, including leadership positions in sales, account management, brokerage operations, or risk management.

Proven track record of successfully managing large-scale operations and leading cross-functional teams.

Strong understanding of commercial insurance products and coverages.

Strong ability to build rapport with clients.

Excellent communication, leadership, and interpersonal skills.

Experience working directly with community associations and HOA boards a strong plus.

Excited?

Get in touch! We look forward to receiving your application! If you have any questions, please feel free to contact Nicole Tacktikos Talent Partner at Odevo

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