Odevo and William Douglas Property Management
Odevo and William Douglas are leaders in property and community management, combining global expertise with local market knowledge to deliver exceptional service. Together, we manage a diverse portfolio of properties and communities, leveraging innovative technology, operational excellence, and a people-first approach to create thriving, well-managed environments.
Odevo operates on a global scale, bringing innovative technology and transformative solutions to modernize and streamline property management processes. William Doulas offers unmatched expertise and personalized service in managing single family homes, townhomes, condominiums and mixed-use properties in the U.S. North Carolina & South Carolina markets. William Douglas manages a diverse portfolio of communities, delivering tailored solutions that enhance property value and elevate the living experience. By combining global resources, local expertise, and a people-first approach, we are committed to creating thriving communities and fostering long-term success for our clients and residents alike.
About the role
We are seeking a dynamic and results-driven Regional Manager to oversee and optimize operations in our Charlotte metro region. The ideal candidate will have strong leadership skills, a proven track record of driving sales, improving operational efficiency, and fostering high-performing teams. This role requires a strategic thinker who can balance day-to-day management with long-term growth objectives, while ensuring consistent delivery of exceptional customer service and maintaining company standards. The Regional Manager will be responsible for setting performance goals, managing budgets, and executing marketing strategies, all while maintaining a collaborative and productive work environment.
Daily
- Connect with each team member for a daily check-in.
- Ensure we maintain our open-door policy for the team.
- Follow up on escalated emails and phone calls.
- Review DeskTime for all team members and connect with Community Manager’s as needed.
- Review expenditures, mileage, PTO, missed punches and out of office messages.
- Ensure all credit card charges have been submitted.
- Thoroughly review and approve meeting notices.
- Review Strongroom daily for any urgent invoices needing approval from the Community Manager and to ensure that all invoices are being paid in a timely manner.
- Review and update the afterhours call list to ensure accuracy and coverage.
- Review after-hour calls and resolve any issues with CM and / or Operations team, as needed.
Weekly
Plan and execute the weekly Community Manager meeting. Actively seek their input and follow up with solutions and / or action items.Conduct weekly training / meeting for new hires to ensure they are obtaining all information; practice what they have learned or things that have been implemented.Ensure Community Managers are following up on RFPs and are using verified vendors only.Recognize team through HOAmie Bucks Program, posting in WebEx, Thank you cards / emails, etc.Thoroughly review any change request approvals prior to implementation and effectively communicate and roll-out to the team with reasonable notice for implementation.Cross check PTO and remind employees who have PTO scheduled to update their autoreply and their voicemail voice message.Check in with team members that are under their year mark and employees that are on a PIP.Monthly
Schedule and conduct 1 : 1 with each team member, make connections, provide support and drive consistency.Review upcoming renewal contracts 90-120 days out; proactively touch base with board members.Review incoming contracts and Community Manager portfolio availability for assignment.Proactively contact 3-5 Board Members every month; obtain feedback, understand their satisfaction level and follow up on improvement items. Submit feedback in a short email to the COO / CEO.Send a thank you card to Associations who joined in the last month.Attending Board or Annual Meetings, if necessary, to support staff and customers and ensure consistency. Emphasis should be placed on large Associations.If applicable, follow up with all Board Member’s on accounts we have transitioned internally; stay heavily involved for the first 60-90 days.Consult with CMs on what areas they desire training, and then based on replies and work season, conduct monthly training accordingly.Review two Association’s websites with the Community Manager.Evaluate team’s portfolio to ensure it aligns or is on the path to align with portfolio requirements.Conduct at least 2 monthly site drives to inspect quality; provide thorough feedback to CM.Review financial packets from beginning to end with each Community Manager monthly.Review change project implementations and ensure entire team has effectively embraced the new process; provide any feedback to leadership team.Review hardships, account holds and escalated billing issues and follow up with Community Manager’s (1 association per month per CM).Ensure we are not using unqualified vendors; meet with Community Manager’s if soEnsure all financial packets are completed by the deadlineIf applicable, plan and execute monthly SM meeting - review upcoming site schedule and action itemsQuarterly
Follow up with all Board Members from Board surveys; make a list of action items and ensure it is executedSchedule approved and qualified vendors for learning presentationsConduct a meeting with all new Community Manager’s for that quarter and obtain feedback on the training, struggles, concerns, etc. Make sure they are in a good placeWho you are
Proactive, empathetic, and excellent at building relationships with residents, board members, and vendors.Skilled at fostering a strong sense of community and maintaining a positive living environment.Detail-oriented with strong organizational skills and a natural talent for problem-solving.Comfortable handling conflicts and resolving issues with a customer-first mindset.Tech-savvy, with the ability to navigate property management software and keep up with industry trends.Passionate about delivering exceptional service and enhancing the quality of life in the communities you manage.Experience
3-5 years of experience in a similar role and / or as Community Manager.High School diploma required; college degree preferred.Must have a strong working knowledge of customer service principles and practices.Ability to read, analyze, and interpret technical procedures, leases, regulations, or documents with a similar degree of complexity.Must be proficient and have a working knowledge of Microsoft Office Applications.Must have a valid Driver’s license.Employees are sometimes required to work for extended periods of times; being flexible in the hours which could include nights and weekends.Must have the ability to react and address all emergency situations in a timely manner.Excited?
Get in touch! We look forward to receiving your application! If you have any questions, please feel free to contact Nicole Tacktikos , Talent Partner at Odevo.
