What are the responsibilities and job description for the Customer Success Specialist position at Odoo?
Customer Success Specialist
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo is an innovative ERP system that helps businesses streamline their management processes. Our platform consists of seamlessly integrated functional business apps, allowing users to automate operations and enhance efficiency. With a thriving community of over 12 million users across 120 countries, Odoo is continually growing.
About the job :
Join Odoo's dynamic Customer Success Team, where you'll empower clients across North America to optimize their business operations using our integrated software solutions. This role blends sales and customer engagement for those enthusiastic about software and its impact across various industries.
We are looking for proactive individuals driven by results and passionate about software.
Responsibilities :
- Reach out to customers currently using Odoo
- Analyze clients' business operations to drive software adoption
- Manage all phases of subscription renewals
- Build and nurture relationships with clients
- Understand and empathize with customer needs
- Engage throughout the entire sales cycle
Qualifications and Requirements :
Nice to Have :
Compensation and Perks :
The estimated annual compensation for this role is $70,000-$90,000 OTE (on-target earnings), with a base salary ranging from $50,000 to $70,000. Actual salaries may vary based on education, experience, professional achievements, business needs, and location.
At Odoo, we are committed to fostering a diverse and inclusive workplace where all voices are heard. We welcome candidates from varied backgrounds, experiences, and perspectives. We are an equal-opportunity employer and strive to create a supportive work environment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Salary : $50,000 - $70,000
