What are the responsibilities and job description for the Customer Support Engineer position at Odoo?
Customer Support Engineer
This is a hybrid role (3 days onsite, 2 days remote) in Brisbane, CA.
To ensure the best candidate experience, please apply for a maximum of 3 positions within 12 months to avoid duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We cannot offer sponsorship or assume responsibilities for employment visas at this time.
About Odoo
Odoo ERP system is a powerful enterprise resource planning software widely used to manage business processes across organizations. Our suite of integrated Odoo apps provides seamless functional solutions that automate and track various business activities. By leveraging our open-source development model, we have built a vast ecosystem of integrated applications supported by thousands of developers and business experts.
With over 12 million users and partners in more than 120 countries, Odoo is rapidly expanding, achieving over 2000 daily downloads.
About the Role
As a Customer Support Engineer at Odoo, you will play a crucial role in providing technical solutions to our small and medium-sized business customers throughout North America. You will work closely with teams across the organization to navigate complex challenges while ensuring our customers feel supported and informed. We are looking for an innovative problem solver, equipped with strong programming skills, empathy, and outstanding communication abilities, to help our clients thrive. The ideal candidate should be familiar with business processes and capable of articulating technical solutions in an understandable manner.
Responsibilities :
- Manage and resolve support tickets related to Odoo tools and services
- Investigate technical issues by determining root causes, defining symptoms, quantifying scope, and proposing both immediate fixes and long-term solutions
- Collaborate with cross-functional teams to tackle customer and partner technical challenges
- Act as a technical advisor to customers and partners, effectively conveying product benefits to both technical and non-technical audiences
- Oversee enterprise customer support across SaaS, PaaS, and self-hosted environments while ensuring an excellent customer experience
- Create solutions using Bash, Python, JavaScript, and PostgreSQL
- Document resolved issues and apply solutions across customer environments to foster knowledge sharing and continuous improvement
Qualifications and Requirements :
Nice to have :
Compensation and Perks :
The estimated annual compensation range for this role is $90,000–$105,000. Actual salaries may vary within, above, or below this range based on factors such as education, experience, professional achievement, business needs, and location.
At Odoo, we value diversity and inclusivity in our workplace. We welcome individuals of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and strive to create a pleasant and supportive environment. In accordance with the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
Salary : $90,000 - $105,000
