What are the responsibilities and job description for the Functional Support Specialist - San Francisco position at odoo?
Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.
Odoo has become a global network with more than 12 million users and partners in more than 120 countries, and we continue growing with 2000 daily downloads. We are growing fast and need to hire faster.
Users of the Product
12,000,000
Company Growth
60% Year over year
Company Maturity
Profitable
We are currently searching for a highly motivated candidate to
join our Support Team in San Francisco!
Team Size
40 people
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
What we expect
This is a hybrid (40% remote and 60% onsite) role in San Francisco, CA.
As a Functional Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client-facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. You understand small to medium-sized businesses and the functions within them.
Responsibilities
- Expertise: Become proficient in utilizing Odoo's SaaS/Cloud-based applications
- Problem-solving: Prioritize and implement innovative solutions for resolving customer inquiries
- Communication: Effectively communicate ideas and solutions to customers using written and verbal methods
- Customer satisfaction: Ensure prompt and accurate resolution of customer issues to enhance their satisfaction levels
- Collaboration: Engage with Engineering, Product, and Developer teams to escalate critical issues and provide valuable feedback
- Product testing: Actively participate in testing new and updated products, offering insights for improvement
- Support channels: Address Tier 1 and 2 issues via email, chat, and phone
- Customer feedback: Collect and convey user feedback to the product team to contribute to feature development
Must Have
- Bachelor's degree
- SaaS familiarity and knowledge of G Suite
- Ability to communicate technical concepts clearly and effectively, both written and orally
- Ability to learn quickly
-
Thrive in a critical learning and social setting, embracing new challenges and opportunities
Nice to Have
- Business experience at an ERP
- Experience/knowledge with tickets-support
- Previous work experience in a fast-growing startup environment
- Sociable and outgoing
What's great in the job?
- Great team of very smart people in a friendly and open culture.
- No silly tools to use, no rigid working hours.
- No waste of time in enterprise processes, real responsibilities and autonomy.
- Expand your knowledge of various business industries.
- Real responsibilities and challenges in a fast evolving company.
