Workers' Compensation Claims Analyst

ODW Logistics is a people-focused and customer-driven third-party logistics (3PL) provider committed to delivering seamless end-to-end supply chain solutions. Our extensive range of services include supply chain design and innovation, warehousing, efficient distribution and fulfillment, freight brokerage, transportation management, and specialized e-commerce fulfillment solutions.

You will work closely and coordinate with other teams internally, including Human Resources, Safety, and Operations. You have a good understanding of comprehensive claims management and program compliance and will guide internal partners and injured associates through the claim processes. You are an individual contributor, but you also enjoy working with internal and external partners and leading projects

• Responsible for the day-to-day administration of the organizations Workers’ Compensation program.
• Analyze workers compensation claims and claim data.
• Maintain accurate and organized records for all workers compensation claims.
• Investigate and resolve any claim discrepancies.
• Provide requested information to Third Party Administrators (TPA) or key stakeholders in a timely manner.
• Communicate with associates and managers, as needed, regarding the information needed to process claims and regarding work-related restrictions and return to work and serve as primary contact for associates and managers regarding any workers compensation related questions.
• Serve as liaison with the Workers Compensation third party administrator (TPA), ensuring quality delivery of services, accurate and timely claim administration, and effective cost management.
• Partner with the Risk Manager to implement effective end-to-end claim management, identifying options for cost containment, evaluating requests for settlement of claims, initiating reviews and investigations, and facilitating timely return to work.
• Attend and participate in quarterly claims review meetings with the Risk Manager, TPA and Legal Counsel providing thoughtful and valuable claim recommendations for resolving claims.
• Ensure compliance with applicable federal and state laws, including required postings.
• Stay current with trends, laws and regulations related to Workers Compensation.
• Monitor and analyze claims data, activity and trends.
• Assists Risk Manager with communications and internal training programs related to Workers Compensation.
• Produce statistical data driven claim reports for Risk Management, Finance, and Operations.
• Assist with the development of new procedures and processes for improving the handling of Workers Compensation claims.
• Schedule and coordinate meetings monthly to review WC claims with Risk Manager.
• Provide support for other projects, as needed, within the corporate risk management department.

Minimum Qualifications

Education and Experience

• Bachelor’s Degree in a related field or equivalent experience preferred.
• 3 years min. of related experience working with cross functional teams
• Workers' compensation claims handling and understanding of workers compensation principles and best practices preferred.

• Specialized knowledge and experience in workers compensation and applicable laws across multiple jurisdictions is preferred.
• Proficient with Microsoft Office

Capabilities

• Strong ability to establish and maintain effective working relationships with all levels across the organization, outside vendors and administrators.
• Ability to multitask and prioritize workloads.
• Able to work in an environment with changing priorities.
• Ability to prioritize tasks, manage time effectively and meet deadlines.
• Excellent organizational skills.
• Analytical skills with attention to detail.
• Strong verbal and written communication skills.
• Excellent analytical and decision-making skills.
• Ability to work independently or collaboratively as part of a team.
• Commitment to maintaining confidentiality.
• Problem-Solving

Minimum Physical Requirements

While performing the duties of this job, the employee requires the ability to:

• Hear, read and comprehend, write and communicate
• Occasionally sit, type and perform repetitive wrist motion
• Continuously stand, walk, bend, squat/kneel, twist/turn or reach on even and uneven surfaces
• Focus (with or without corrective lenses) to see close and distant, along with depth perception capabilities

The physical demands herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OUR VALUES

Pillared on our core values, we strive for collective growth and reaching our highest potential. We are dedicated to helping our teammates experience fulfillment through their individual strengths and innovative ideas.

Respect | Give and it will be given.

We treat others as we want to be treated. We cannot control events, but we can control our response. We build respect through honesty, fairness, and integrity.

Trust | Earned over time.

We do what we say we will do. We are clear, direct, and honest. We seek to understand and be understood.

Team | Accomplish more together.

We work hard toward a common goal. We desire to make everyone successful. We achieve the best results as a team.

Opportunity | Realize your potential.

We believe all people have significance and potential. We understand work and life are integrated and we value both. We strive to make an impact in the world around us.

EQUAL OPPORTUNITY EMPLOYER

ODW Logistics is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at ODW Logistics are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. ODW Logistics will not tolerate discrimination or harassment based on any of these characteristics.

DISCLAIMER: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as an exhaustive list of all duties, responsibilities, success profile characteristics or qualifications required of employees assigned to this job. Management retains the discretion to add to or change the duties of the position at any time.

EXPERIENCE FULFILLMENT AT ODW LOGISTICS.

INDSA