Receptionist

We are looking for a compassionate, detail-oriented, and highly organized Receptionist to be the welcoming face of our clinical laboratory. As the first point of contact for patients, clients, and healthcare providers, your professionalism, flexibility, patience, and ability to multitask will play a key role in delivering an exceptional experience to all who walk through our doors.

This position requires a calm and courteous demeanor, a strong sense of integrity, and the ability to thrive in a fast-paced healthcare environment. If you’re someone who finds satisfaction in helping others, staying organized, and being a reliable part of a dedicated medical team, we’d love to meet you.

Company Description

At ODX Health, our mission is to provide accurate, timely, and reliable clinical laboratory services that support exceptional patient care and advances public health. We are committed to scientific excellence, operational integrity, and compassionate service. Through innovation, continuous improvement, and a dedicated team of professionals, we strive to be a trusted partner to healthcare providers and a vital contributor to the well-being of the communities we serve.

Role Description

This is a full-time on-site, Receptionist role located in Farmington Hills, MI at ODX Health. The Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and providing exceptional customer service on a day-to-day basis, which will include:

Front Desk Operations

• Greet visitors warmly and professionally
• Answer phones, respond to inquiries, and direct calls or messages to appropriate personnel
• Track data related to service operations

Patient & Client Support

• Verify patient identification, insurance information, and test requisitions
• Handle sensitive information with complete confidentiality and professionalism

Administrative Duties

• Maintain a clean, organized, and welcoming reception area
• Sort and distribute mail, faxes, and lab reports
• Manage supply inventory and assist with clerical tasks as needed
• Support billing or client services teams with documentation and communication as needed

Collaboration & Communication

• Work closely with laboratory staff, phlebotomists, couriers, and external providers to support seamless operations
• Communicate with management promptly and as needed
• Maintain a helpful and flexible attitude in a team-based environment
• Have a willingness to collaborate as assigned

Qualifications (Required)

• High school diploma or equivalent
• 3 year of customer service or front desk experience (preferably in a medical or laboratory setting)
• Excellent verbal and written communication skills
• Organizational skills and Multitasking abilities with strong attention to detail and accuracy
• Ability to manage multiple tasks while maintaining composure and professionalism
• Proficiency with computers and basic office equipment
• A warm, courteous, and calm demeanor—even under pressure

Core Traits We Value

Character: Integrity, dependability, and professionalism in all interactions

Patience: A calm, kind, and understanding presence, especially when patients or clients may be anxious or confused

Organization: Strong time management and an eye for details that help keep the lab running smoothly

Teamwork: A willingness to support colleagues and contribute to a respectful, positive work environment

Empathy: The ability to meet people where they are—with compassion, not judgment