Starbucks Store Manager

Description

POSITION SUMMARY:

The Starbucks Store Manager brings the Starbucks experience to life across two locations within Arizona Boardwalk by overseeing store operations, driving financial success, and building strong teams, all while ensuring OdySea Aquarium’s high-quality visitor experience. They create meaningful connections with guests, uplifting their experience with authentic human interactions. Their role goes beyond just crafting the perfect beverage; it’s about making genuine human connections.

The Starbucks Store Manager thrives in this role by achieving goals while leveraging Starbucks' world-class brand, business practices, and OdySea Aquarium’s leadership values. They will be responsible for managing operations across multiple locations, coaching, mentoring, and guiding team members to success while maintaining high standards of quality and service.

Requirements

MAJOR DUTIES AND RESPONSIBILITIES:

• Grow a successful business to drive sales while leveraging your business acumen, efficiency, and problem-solving skills.
• Nurture talent & lead a team: engage the hearts and minds of the team and develop their skills so that they realize their personal best, both as individuals and as thriving teams. 
• Inspire others: become a dynamic brand ambassador dedicated to driving and achieving results through your team.
• Responsible for managing the point of sales system, food safety, and inventory management.
• Ensures all baristas are properly trained to meet the store's sales and profit goals and understand and complies with all operating procedures including new/ temporary items added to the menu.
• Ensures the Starbucks Store delivers quality products, fast, and safely.
• Maintain proper COGs inventory that ensures ample inventory to all guests and maximizes profitability through efficient ordering processes. 
• Cooperates with the Brand Standards Leader to ensure all standard operating policies are met
• Keeps work area clean and organized.  
• Upholds standards of excellence in guest experience.  
• Comply with safety and security directives, policies, and procedures.  
• Performs other related duties as assigned.  

PHYSICAL AND MEDICAL REQUIREMENTS:

• In good health and capable of performing strenuous and/or heavy physical labor.
• No history of allergy-related to animals or plants, which might interfere with the ability to work.
• The employee must be able to occasionally lift or move, carry, push, or pull up to 50 lbs. 
• Ability to stand for long periods, as well as walk. 
• Ability to use hands to finger, handle, or feel; and reach with hands and arms.
• Ability to balance, stoop, kneel, crouch, climb stairs, or crawl. 
• Required to frequently talk and hear. 
• No impairment of sight, smell, hearing, touch, balance, and agility of movement which might interfere with the ability to work. 
• Must be able to take directional cues directly or indirectly.  
• Ability to work in an environment that may be loud at times.
• Must be able to take directional cues directly or indirectly.
• Ability to work in all weather conditions, including occasional extreme hot or cold, and wet and/or humid conditions.
• Allergies related to animals or plants, which might interfere with ability to work, must be controlled by medications or protective equipment.
• Successful completion of pre-employment drug screening and background check.

REQUIRED EXPERIENCE:

• Minimum High School or GED. Advanced studies and degrees is desired. 
• 3 years of retail/customer service management experience or 4 years of US Military service 
• 3 years of experience overseeing a team of 10 or more. 
• 1 year of experience overseeing multiple locations (preferred).
• Strong desire to work in a team environment as part of a professional animal care, education, and conservation facility. 
• Entrepreneurial mentality with experience in a food sales-focused environment.
• Strong organizational, interpersonal, and problem-solving skills
• Strong leadership skills and the ability to coach and mentor team members with professional maturity
• Demonstrated ability to work as part of a team in a constantly changing environment as well as individually, with little to no supervision.  
• Ability to work a flexible schedule which may include evenings and/or weekends and holidays. 
• Ability to work full time (the work regularly demands but may require more than 40 hours per week) including variable hours including early mornings, evenings, weekends, and/ or holidays.

Must exemplify core fundamentals of the Employee Promise, which states:

• I am empowered to take ownership of any opportunity to exceed expectations. 
• I anticipate guest needs and pay attention to the details. 
• I treat all internal and external customers with respect. 
• I am on stage! (Smile) 
• I have an attitude of gratitude. 
• I get it right the first time.
• I display actions that are moral and ethical.
• I always provide alternative solutions. 
• I am committed to learning every aspect of our product and services. 
• I use the 10/5 rule, 10 feet I acknowledge my guest’s presence with a smile and at 5 feet. I greet them with a courteous word.                  
• I use name recognition at every opportunity 
• I take personal responsibility for our surroundings. 
• I am accountable for my tools and resources. 
• I value the contribution of every team member.

We believe a culture built on inclusion and diversity becomes the driving force for our success. We believe our team members bring varied thoughts and ideas from their personal life experiences and cultural backgrounds, making us innovative and forward-thinking.