What are the responsibilities and job description for the Admissions Coordinator position at ODYSSEY BEHAVIORAL GROUP?
Job Details
Description
Position Summary
The role of Admissions coordinator is to receive all phone calls to the 888 hotline, Represent STR and our services to clients, families, referral sources and community resources, Complete pre-admission paperwork and supervise logistical and financial requirements. Also, responsible for communicating client information to proper departments, assist in the admissions process as needed and describe insurance and financial requirements to families and clients
Position Responsibilities
Essential Responsibilities
- Verifying insurance benefits for prospective STR clients
- Conducting and completing pre-assessments for STR Clients
- Receiving and managing phone calls and inquiries from prospective clients, families, and referrals
- Fulfill afterhours schedule by answering and managing phone calls outside regular business hours and days
- Conduct follow up phone calls with clients, families, and referral sources
- Maintaining professional relationships with entities outside of STR
- Planning and implementing Aftercare for STR clients
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Qualifications
Minimum Requirements
- Education and Experience
- High school diploma required, but bachelors degree preferred
- Minimum of two years experience in the Human Services or Customer Services field, Behavioral Health experience preferred
- Excellent communication and people skills
- Excellent organizational skills
- Advanced computer system and Internet knowledge required
- Working knowledge of insurance Carriers
- Prefer experience in phone sales
Physical Requirements
- While performing the duties of this job, the employee will be required to communicate with peers/general public, clients and/or vendors
- Tolerant to various noise levels: noise level in the work environment varies may be very quiet to moderate
- Job performance will require the ability to move throughout the building as well as sit or remain stationary for extended periods of time
- While performing the duties of this job, the employee may be required to talk or hear, sit, stand, walk, reach, climb or balance, stoop, kneel, crouch
- Ability to move up to 25 pounds
Skill Competencies
- Excellent Communication and written skills
- Excellent customer service
- Great Organizational skills
- Consistency
- Teamwork
- Adaptability
- Continual Learning and Improvement
- Demonstrates commitment to the mission, vision, and values of STR Behavioral Health
STR behavioral Health provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. STR Behavioral Health reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains At-Will.
