What are the responsibilities and job description for the Client Service Representative position at ODYSSEY BEHAVIORAL GROUP?
Job Details
Description
Full Time Schedule: Wednesday through Saturday, working four 10-hour shifts starting at 9:00 AM.
Who We Are:
The Smoky Mountain Lodge at Pasadena Villa is a residential psychiatric treatment center in the beautiful Smoky Mountains of East Tennessee. Our compassionate, dedicated staff fosters an environment of healing. By providing treatment for the full spectrum of mental health disorders, we ensure that clients are well prepared for life after treatment.
What We Offer:
- Collaborative environment dedicated to clinical excellence
- Multiple Career Development Pathways
- Company Supported Continuing Education & Certification
- PPO & HDHP Health Plan Options
- Flexible Dental & Vision Plan Options
- 100% Company Paid EAP Emotional Well-Being Support
- 100% Company Paid Critical Illness (with health enrollment plan)
- 100% Company Paid Life & ADD
- 401K with Company Match
- Company-Sponsored HSA, FSA, & DSA Tax Savings Accounts
- Generous Team Member Referral Program
- Parental Leave
How You Will Contribute:
The Client Service Representative aids the admissions process by coordinating tours and facilitating all admissions into all levels of care with potential residents, families, referral sources and treatment team. The Client Service Representative coordinates all initial admission paperwork appropriate for residents level of care. The Client Service Representative assists in the discharge process by providing resource information to the clinical team and coordinating the refund of the resident bank account.
Relationships and Contacts
Within the organization: Initiates and maintains frequent and close working relationships with the other members of the clinical, admissions, and outreach teams at Smoky Mountain Lodge. Regularly interacts with team members throughout all levels of the organization.
Outside the organization: Initiates and connects with program alumni and families.
Essential Responsibilities:
- Welcomes resident, family, and referral sources on the day of admission and completes all admission paperwork as indicated, per admissions process.
- Facilitates tour of facility and provides a handoff to the clinical team.
- Communicates with referents, resident, and families appropriately and effectively.
- Schedules and coordinates tours and communicates about all levels of care to potential residents, families, and referents.
- Acts as the concierge to ensure that the admissions process proceeds smoothly.
- Maintains relationships with business development team while staying apprised of resources in their regions.
- Provides resources to assist therapists in discharge planning.
- Coordinates refund of resident bank account upon discharge
- Understands the services provided by company.
- Strong customer service skills are essential to all internal and external customers.
- Must be able to communicate effectively with clients, families, doctors, clinical team as well as insurance providers.
- Ability to escalate issues for resolution.
Qualifications
What We’re Seeking:
Education and Experience
- Bachelor Degree preferred.
- Minimum of three (3) years experience in case management.
- Minimum of one (1) year experience in the mental health field preferred.
- Requires valid State Drivers License.
Pasadena Villa provides equal employment opportunities without regard to race, color, creed, ancestry, national origin, ethnicity, sex, gender, sexual orientation, marital status, religion, age, disability, gender identity, genetic information, service in the military, or any other characteristic protected under applicable federal, state, or local law. Equal employment opportunity applies to all terms and conditions of employment. Pasadena Villa reserves the rights to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. Reasonable accommodations may be made to reasonably accommodate qualified individuals with disabilities. This job description is not an employment contract, implied or otherwise. The employment relationship remains “At-Will.”
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