What are the responsibilities and job description for the Help Desk/Desktop Support Technician position at Odyssey Information Services (Houston)?
Direct-Hire (100% ONSITE) Position in Seminole, OK Area
Work Scheduled: Mon-Fri (8hr. shifts) up to 30% travel to other locations during project-based activities, & possible weekend and on-call hours.
Some of the Company Benefits: Dental insurance, Employee assistance program, Flexible spending account, Health insurance, Health savings account, Life insurance, Paid time off, Vision insurance, Tuition reimbursement/Assistance, onsite fitness room, 401K matching, housing benefit, etc.
Insight from previous interviews/openings:
- This is a hands-on, onsite role where you’ll be helping with a number of transitional projects.
- This is an MS Azure environment. Will use technologies such as VMware, Cloud, AD, O365, etc.
- Will provide own recommendations and help implement certain technologies & tools.
*In this role, you'll provide user support across the organizational Operating Systems, troubleshoot various computer software & hardware issues, assist in network implementation & maintenance, as well as perform hands-on fixes at the desktop level, to name a few.*
Required Qualifications:
- 2 or more years experience in helpdesk or similar role is required.
- Associates degree preferred (or equivalent); Bachelors preferred.
- Knowledge of MS Office 365, Azure AD, Windows server OS, Firewall technologies, & experience with VPN clients, MFA technologies, IT Ticketing systems, Active Directory/Azure AD, Infrastructure support, VOIP, etc.
- In-depth knowledge of technology devices, & excellent communication skills.
Job Types: Full-time, Permanent
Pay: $60,000.00 - $75,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- On call
- Weekends as needed
Work Location: In person
Salary : $60,000 - $75,000