What are the responsibilities and job description for the Help Desk Analyst position at Odyssey Information Services?
Odyssey is working with an aerospace company to find a Helpdesk Analyst. This position is full-time and will be ONSITE in Seminole, OK.
Job Summary
Objectives of this role
· Provide user support across organizational operating systems
· Troubleshoot various computer software and hardware issues
· Document processes and maintaining service desk records
· Prepare, implement, and monitor computer patches and software updates
Responsibilities
· Field incoming help requests from end users
· Prioritize and schedule problem resolutions and escalate problems when required
· Apply diagnostic utilities to aid in troubleshooting
· Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
· Identify and learn appropriate software and hardware used and supported by the organization
· Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications
· Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals
· Test fixes to ensure problem has been adequately resolved
· Perform post-resolution follow-ups to help requests
· Create, adjust, and maintain user settings and permissions
· Write technical support documentation for knowledge base, software applications and end users
Required skills and qualifications
· Two or more years of experience in a helpdesk role or similar position
· Comprehensive knowledge desktop support and troubleshooting
· Proven skills in performance analysis
· In-depth knowledge of technology devices (computers, laptops, printers, copiers, etc.)
· Strong communication skills for training, assisting end users and interacting with leadership
· Knowledge of O365, Azure AD, Firewall Technologies, and Windows Server Operating Systems
· Associate’s degree (or equivalent) in computer science or related field
Preferred skills and qualifications
· Experience with VPN clients, MFA technologies and IT Ticketing Systems
· Experience with Windows Active Directory, O365 and Azure
· Experience with infrastructure equipment (switches, firewalls, peripherals)
· Experience with phone systems (VOIP), Video Surveillance and door security systems
· Professional certification a plus
· Familiar with CMMC and NIST security standards and certification processes a plus
Job Type: Full-time
Pay: $65,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to Commute:
- Seminole, OK 74868 (Required)
Work Location: In person
Salary : $65,000 - $70,000
