What are the responsibilities and job description for the IT Support position at Odyssey Information Services?
Assoc IT Support Tech - Software Install and Testing
ONSITE - local candidates only
M-F 4pm-12am
INITIALLY 6 month contract - potential to extend longer)
Provides support and analysis of business, processes, and management problems in terms of system and customer-department requirements and acts to remediate issues at the customer point of use.
ESSENTIAL JOB FUNCTION
- Assists customers and customer departments support personnel in resolving assigned hardware, software, integration, and operating system-level problems in the desktop, mobile computing and network environments.
- Identifies problems, applies optimum solutions and communicates the resolutions.
- Owns assigned issues, maintains complete, accurate and up-to-date incident tracking information, escalates to appropriate support departments and follows up with departments.
