What are the responsibilities and job description for the Project Manager, Workday position at Odyssey Information Services?
Hiring an experienced Implementation Project Manager to join our team. We're looking for a project management professional that has passion for planning. In this role, you will be responsible for managing customer implementations by establishing schedules, coordinating cross-functional dependencies, and supporting clients through production launches.
Key Responsibilities & Duties:
- Plan and conduct project kickoff meetings.
- Create project schedules and define project deliverables based around project scope supplied by Sales team.
- Track and manage project milestones and customer reported issues.
- Communicate status, issues and risks to project stakeholders.
- Maintain project documentation, meeting minutes, meeting agendas, scope amendments, and key customer communication archives.
- Create and manage configuration documentation for client projects.
- Be the primary point of contact for all client inquiries for projects being managed.
- Work closely with Product Development and Services to resolve complex issues reported by our customers.
- Provide regular input to the Services management team on process improvements and best practices.
- Track individual and team time reporting for assigned projects and ensure compliance with budgeted project labor.
- Coordinate with the account management team during implementation lifecycle and post-launch stage to maintain customer relationships and communication.
- Host recurring customer conference calls to drive project execution; travel onsite to assigned customer facilities when necessary.
- Other duties as assigned
Qualifications:
- Excellent communication and problem solving abilities.
- Demonstrated experience interacting with customer stakeholders at all management levels.
- A minimum of 5 years of technical project management experience in the financial services or software industry with demonstrated responsibility and success is required.
- Experience with SaaS Implementation Projects
- Extensive experience interfacing with external clients including written, telephonic and face to face interactions and project level communications.
- Direct experience with Software Development project management is required; Experience with Agile is preferred.
- Proficiency with Microsoft Suite: MS Word, PowerPoint, etc.
- Excellent organizational and time management skills.
- Excellent problem solving and decision-making skills.
- Ability to lead a team of technical and non-technical staff.
- Ability to perform successfully in a high-pressure, fast-pace working environment.
- Ability to work independently.
- Careful attention to detail in all aspects of the job.
Desired Skills:
- Experience working with senior-level client representatives
- PMP Certification is a plus
